6 or seven attempts to talk to customer service really isn't on.
Moss Bros
Moss
12 years ago
we have had some issues with our phones as of late, we were reduced to one phone for the whole department, we experienced alot of delays in getting through to our customers.
apologies and regards,
Kind regards
Moss Online Customer Care
I have to say that the customer Service in the Chelmsford High Street branch was excellent the only reason I order online was to get the discount but if it wasnt for the helpfulness of the gentlemen...
Awful. I paid for next day delivery, placing the order on the Saturday. I didn't receive the suit until the Thursday even though I was email's confirming the suit would reach me by Tuesday.
Moss Bros
Moss
12 years ago
Making sure that your order reaches you promptly and when expected is one of our top priorities. We are sincerely sorry to hear that we have let you down on this occasion and I must assure you that this experience is certainly not indicative of our service as a whole.
A complaint has been raised with our courier service and we will do everything possible to avoid something like this happening again. We will be in touch to offer our assurances.
Kind regards
Moss Online Customer Care
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A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.