salesman way to inexperienced and NOT interested in sales - doing his job without "hart" - by the book?? = offputting.....
Was trying to point the overpriced item on your website in copareson to...
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Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback on your experience. I'm sorry we didn't meet your expectations on this occasion. Our sales team have been under considerable pressure later and am sorry if this led to them not proving your with the best service. I can assure you that they all do have so much "hart" for the job and I hope you will consider to give us another chance next time you have a requirment.
Ordered multiple knives and a knife block. All arrived promptly. There was a mix up and a different knife than ordered was delivered. There quickly sorted the correct order and it was received the...
I don't normally leave reviews! One product arrived with a slight amount of damage, resolved the issue with great support. About to place another order after another retailer let me down!
You needed to communicate with your customers.you CA not use the covid situation as an excuse. You are either open for business or not.
Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback for us, we are very much open for business. However we are only a small business and we have had to make changes to allow us to continue to trade currently, in some instances that has led to things taking a little longer so I am sorry we didn't live up to your expectations.
Works well, handles nicely, I hope its longevity is good.
Date of purchase: 06/05/2020
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Trusted Customer
Feefo Verified
5 years ago
Dreadful let down, very bad service and nothing from you to say there was a problem only when I emailed did any response happen.
Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback for us, I am sorry we let you down on this occasion. With our best efforts sometimes things do go wrong and when you contacted us we did our best to put this right.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.