Great quality products with free knife sharpener gift which was good. Everything sent well packaged and promptly and all customer service support was thorough and most appreciated.
Warm regards &...
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Product reviews
Date of purchase: 28/07/2020
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Trusted Customer
Feefo Verified
5 years ago
Good efficient service and very well priced knives
Needed a last min birthday present and the Global knife set was the perfect gift.
The service received from Kitchen knifes was second to none. I was a first time customer who will return. The ease of...
I had to wait 6 weeks to receive an order which should have taken 1 week to deliver because 1 out of 2 items was not in stock (though that was not said at the time of purchase). They got in touch to...
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Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback, I am so sorry we let you down with your order, especially when you were a returning customer. You shouldn't have had to chase us and the option to receive the instock item should have been offered at the time of us advising of the stock situation. I will be speaking to the members of our team to ensure this is the procedure going forward. We would love to welcome you back as a customer next time you are in need and if you would like to email me directly I would be happy to try our best to make this happen. vickie@kitchenknives.co.uk
Product reviews
Vickie
Kitchen Knives
5 years ago
Am sorry we let you down on this occasion.
Date of purchase: 20/06/2020
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KA
Katarzyna
Feefo Verified
London
5 years ago
What Katarzyna said about Kitchen Knives:
Excellent experience! Would definitely buy from there again.
Excellent set of knives at a competitive price which replaced a similar set we had for 11 years.
Product reviews
Date of purchase: 26/07/2020
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Trusted Customer
Feefo Verified
5 years ago
My knives arrived really quickly. I was pleased.
Product reviews
Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feed back, am sorry that this product has not lived up to expectations. We chose the Robert Welch range of kitchen accessories as they are renowned for offering products that offer good value and quality and am sorry this item didn't hit the mark for you.
This review request asks me to rate Kitchen Knives' service. Service itself was really good, however the products received were not as good. Either Laguiole have seriously lowered their standards, or...
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Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback. We would like to take the opportunity to reply to the very serious and damaging allegation that we are selling "fake" products on our website. It is a common misconception that Laguiole is a brand name. This is not the case: Laguiole is a generic name for the model that originates from the village of Laguiole. The name Laguiole is not protected. This means that everyone may use the name Laguiole. Of course purist would only purchase a Laguiole Knife from Forge de Laguiole as this is the only company producing knives in the village of Laguiole. Since the Laguiole knife is nowadays increasing in popularity, producers from around the globe eagerly make use of the unprotected brand name. The knives you have purchased are from the Supplier Sabatier. These are mass produced to meet a price point. More expensive Laguiole knives are hand-made, shaped and finished. I hope this explains the difference for you more clearly and clear up that these are neither "fake" or "not genuine"
Trusted Customer
5 years ago
Thank you for your time too, Vickie. I'm extremely glad to hear that you are not selling fake goods. I strongly suggest that you make this point on your website prior to the point of purchase, because I was not AT ALL aware that very poor-quality knives could be branded and sold as "Laguiole". I suspect many could say the same. These knives are most definitely 'mass produced' as you put it, and are poor quality, not remotely comparable to the heavy, solid knives I bought from John Lewis a few years ago. Sadly, JL no longer seem to stock the good quality version of these knives. I will amend my review to say I do not recommend these knives and would definitely not have bought them had I seen them 'in the flesh'. I hope that clarifies my own position further to you and to anyone wrongly expecting quality Laguiole merchandise when they consider these.
Vickie
Kitchen Knives
5 years ago
In the defence of this product this was £11.99 for 6 knives so just £2 each, so whilst they have not lived up to expectations they are a fair price for the product received.
Product reviews
Vickie
Kitchen Knives
5 years ago
Thank you for taking the time to leave feedback. We would like to take the opportunity to reply to the very serious and damaging allegation that we are selling "fake" products on our website. It is a common misconception that Laguiole is a brand name and that they make knives. This is not the case: Laguiole is a generic name for the model that originates from the village of Laguiole. The name Laguiole is not protected. This means that everyone may use the name Laguiole. Of course purist would only purchase a Laguiole Knife from Forge de Laguiole as this is the only company producing knives in the village of Laguiole. Since the Laguiole knife is nowadays increasing in popularity, producers from around the globe eagerly make use of the unprotected brand name. The knives you have purchased are from the Supplier Sabatier. These are mass produced to meet a price point. More expensive Laguiole knives are hand-made, shaped and finished. I hope this explains the difference for you more clearly and clear up that these are neither "fake" or "not genuine"
Trusted Customer
5 years ago
Thank you for your time too, Vickie. It's great to know that you are not selling fake goods. I strongly suggest that you make this point on your website prior to the point of purchase, because I was not AT ALL aware that very poor-quality knives could be branded and sold as "Laguiole". I suspect many could say the same. These knives are most definitely 'mass produced' as you put it, and are poor quality, not remotely comparable to the heavy, solid knives I bought from John Lewis a few years ago. They won't last a fraction of the time. Sadly, JL no longer seem to stock the high quality version of these knives. I will amend my review to say I do not recommend these knives and would definitely not have bought them had I seen them 'in the flesh'. I was very disappointed when I unpacked them and tend to avoid using them. I hope that clarifies my own position further to you and to anyone wrongly expecting quality Laguiole merchandise when they consider these.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.