Thank you for sharing your thoughts on the Best of Morocco trip with Insight Vacations. We really appreciate reading about your happiness with your overall experience of your time on the road with us. Yet, we would like to mention that guests do have the option to pre-pay gratuities via vouchers or alternatively extend them at the end of the tour. Still, gratuities do remain voluntary; however, we truly regret to learn of any discomfort this may have caused by their request. Also, our hotel contracting team put in considerable effort into selecting our hotels, yet, at times due to unforeseen circumstances, changes are made in regards to the accommodation provided. Nonetheless, we will be sure to share your observations with our team for further review to see where improvements could be made going forward. With that in mind, we still hope that you were able to go home with lots of lasting memories of your time on the road with us.