Excellent customer service and very diligent in checking my trade bonafides as the product i ordered is a restricted product and for use by trade customers only.
I require a VAT invoice but have been unable to get one. This should be automatically sent with any purchase without having to ask for it.
Mark
Homecare Essentials Ltd
21 days ago
Thank you for your feedback. All orders from our website are sent with a VAT invoice in the package with the products as they are produced on the same integrated Courier Label / Invoice A4 sheet. I guess they could get disposed of with the packaging accidently or it is possible someone missed it out of the box. I am sorry that you had to inconvenience yourself by requesting that we send you a copy. Disappointing that you feel that this warrants rating us a Negative 1 Star review because of it.
Date of purchase: 12/02/2026
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Bryan Carter
Feefo Verified
GBR
4 months ago
What Bryan Carter said about Homecare Essentials Ltd:
Being a returning customer I have always been happy with the price , the packaging , and the speedy delivery , will keep using this company for the foreseeable , many thanks….
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