How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hive Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

842 out of 30,611 reviews

Past year

Feefo Verified

GBR

1 month ago

What DC said about Hive:

No replacement for damaged book

They have no way of processing replacement copies due to the automated systems which is disappointing

Serena Nye

Hive

1 month ago

Thank you for your honest feedback. I am very sorry to hear your order arrived damaged. As our customer service team advised, we are not able to issue replacements however, I am pleased our team processed a full refund for you. This item is still in stock with us so you are welcome to reorder. Sincere apologies for the inconvenience caused.

Product reviews

Date of purchase: 02/06/2026

Trusted Customer

Feefo Verified

1 month ago

better than the original

good

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We hope you choose to shop with Hive again soon!

Product reviews

Date of purchase: 02/06/2026

Trusted Customer

Feefo Verified

1 month ago

So much more than a cookbook

Efficient, prompt delivery

Serena Nye

Hive

1 month ago

Thanks so much for your wonderful feedback! We are so happy you are pleased with your book - happy cooking :-)

Product reviews

Date of purchase: 01/06/2026

Trusted Customer

Feefo Verified

1 month ago

Not sure what you mean

Great. One call no holding on for hours and delivered on time! Very well packaged too. A pleasure to deal with the agent.

Serena Nye

Hive

1 month ago

We take huge pride in our service from start to finish, so thanks for your wonderful feedback. Enjoy your purchase and we welcome you back soon :-)

Product reviews

Date of purchase: 01/06/2026

Talya Baker

Feefo Verified

1 month ago

What Talya Baker said about Hive:

I love Hive

Arrived very quickly, in perfect condition. I alway.s recommend HIVE to anyone wanting to support an indie bookshop with the convenience of ordering online.

Serena Nye

Hive

1 month ago

Thanks for your wonderful feedback. We are glad you share our love for bookshops! Enjoy your purchase and we welcome you back soon.

Product reviews

Date of purchase: 30/05/2026

Trusted Customer

Feefo Verified

1 month ago

Looking for more on Hadrian's Wall

Hive's service is always excellent!

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Product reviews

Date of purchase: 29/05/2026

Gary Coates

Feefo Verified

GBR

1 month ago

What Gary Coates said about Hive:

Back to my younger days

Great price and fast delivery

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Product reviews

Date of purchase: 28/05/2026

Valerie Hindley

Feefo Verified

GBR

1 month ago

What Valerie Hindley said about Hive:

Great service

Fast delivery and excellent value. Always my first choice for books online.

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We take huge pride in our service from start to finish. We welcome you back to Hive soon :-)

Product reviews

Date of purchase: 26/05/2026

Colin Childs

Feefo Verified

GBR

1 month ago

What Colin Childs said about Hive:

Well Worth A Read

Excellent

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We are so pleased you are happy with your order. We welcome you back soon :-)

Product reviews

Date of purchase: 26/05/2026

Rafael Gomes

Feefo Verified

GBR

1 month ago

What Rafael Gomes said about Hive:

Great packaging, it contained 6 mangas and they were very well divided to ensure no damage to the books

Serena Nye

Hive

1 month ago

Thank you for your 5 star feedback. We are so pleased you were happy with our service. Enjoy your order :-)

Product reviews

Date of purchase: 25/05/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Hive Reviews

The Once and Future KingMore reviews of this product (1)View product websiteBook arrived with a damaged front cover though packaged very well so must already have been in that state prior to posting. I contacted Hive and they initially offered a 20% discount. I said I'd...Read more

The Joshua Tree (30th Anniversary Edition)More reviews of this product (1)View product websitesounds better than the original

The Food Lab : Better Home Cooking Through ScienceMore reviews of this product (1)View product websiteGreat book. Fascinating insight into so many cooking processes.

Playfair Cricket Annual 2026More reviews of this product (1)View product websiteI first bought this book in the 1960s it is a great accompaniment to cricket especially at County level. It enhances enjoyment of the season!

The Cricketers' Who's Who 2026More reviews of this product (1)View product websiteI have purchased this item for the past few years. For someone who follows County Cricket on streaming services and the wonderful service provided by 5 Live Sports Extra it is invaluable.

Hadrian's Wall Path : With Ordnance Survey MappingMore reviews of this product (1)View product websiteI thought it would be more than just the OS maps. I was expecting more information about the Wall and the walk.

Joe 90: The Complete SeriesMore reviews of this product (1)View product websiteI bought this Bluray DVD after finding it at Hive, ive watched the first episode and it threw me straight back to my early days in the 1960,s, I watched it with my 20 month old Grandson here in 2026...Read more

The Making of a Permabear : The Perils of Long-term Investing in a Short-term WorldMore reviews of this product (1)View product websiteAn excellent read from one of the world's best financial historians

Yu-Gi-Oh! (3-in-1 Edition), Vol. 1 : Includes Vols. 1, 2 & 3 Volume 1More reviews of this product (1)View product websiteBook came in excellent condition from Hive, first book in the series has a lot of mixed games and introduced the characters really well

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?