I did not have an internet connection, and I needed delivery at short notice. I phoned and the assistant told me that I should order online. When I explained my situation, she was very helpful, took...
With regards to the initial customer service experience our product was competitively priced, promptly despatched and arrived within a couple of days - the delivery confirmation email and delivery...
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Garden Mall
Garden Mall
12 years ago
I am sorry that you are disappointed with the manner that your order was delivered. Obviously our priority is to get the goods that you have ordered delivered to you efficiently and in once piece.
As you mention this is a large heavy item that has a total weight of 99kg. Due to the weight and bulkiness it simply is not practical to send using a parcel courier. The safest way for us to transport large heavy items like this is using a pallet courier as it helps to prevent damage that may otherwise be caused during transit.
Order took a week to arrive but I guess that's not too bad. The AFK Cottage Arbour arrived well packed and with all parts complete but the Gardman Antique Bird Feeder came unboxed and packed only in...
On the website I found:
next day delivery (if ordered before 1pm)
next day delivery (if ordered before 2pm)
When I came to purchase the item it said "delivery within 5 working days"
I phoned up to...
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Product reviews
Date of purchase: 14/08/2013
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Trusted Customer
12 years ago
Very quick delivery & excellent products
Product reviews
Date of purchase: 11/08/2013
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Trusted Customer
12 years ago
See below
Product reviews
Date of purchase: 10/08/2013
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Trusted Customer
12 years ago
Fast and efficient
Date of purchase: 08/08/2013
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Trusted Customer
12 years ago
I would love to rate he product but it hasnt arrived yet after two weeks!
Garden Mall offers everything for the Garden from propagation and Grow Your Own kits to Garden Furniture and Sun loungers. Relax in confidence with Garden Mall.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Garden Mall offers everything for the Garden from propagation and Grow Your Own kits to Garden Furniture and Sun loungers. Relax in confidence with Garden Mall.
