Thank you for sharing your feedback with us. We are truly sorry to hear that you became unwell during your trip. Your health and well-being are of the utmost importance to us, and we regret that you did not feel fully supported during this challenging time.
Our Trip Managers are always available to assist guests in arranging medical care, including recommending hospitals, facilitating appointments, or contacting emergency services if required. However, as they are not trained medical personnel, they are unable to provide direct medical assistance.
We sincerely apologise if this aspect of our service did not meet your expectations. We hope you returned home safely and have recovered.
