We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Quality low, not like my last pairs of Farahs. They have changed their material. Creases remain . Poor cut. Obviously made elsewhere. Won’t bother again.
Karen
Chums
7 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been dealt with for you, and the refund credited on 27/4/26. We advise to allow 3/5 days for a transaction to show in your account. If you need any further help please get in touch.
Been buying them for years, no problem, but this year quality of material and shape very disappointing . Won't buy them again 😭
Rachel
Chums
9 days ago
Thanks for your feedback. We’re really sorry to hear that the quality and fit didn’t meet your expectations this time, especially after you've been buying these trousers for some time. I will pass your comments onto our product and quality team for your feedback to be reviewed.
Then grey pair did not seem the usual quality that I am used to,so I have returned the pair for credit.
Black OK but wrong size of leg sent so returned for exchange
Helen
Chums
17 days ago
We are very sorry to hear this and this has been reported to our quality control department, thank you for your feedback.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
