Childrens Bed Shop Reviews

We received some missing screws But We have never received any replacements for the two damaged steps that we reported and sent photos of.

Forgive my scepticism, but as it’s taken you 6 months to reply to this, I’m not convinced that you’ve taken these comments on board. My only hope is that other parents read this and use an alternative (hopefully more reliable) supplier when sourcing their new children’s new beds!!

Catherine you have stated on no less than 5 occasions that you will get management to contact me - some 5 months later still no contact from management despite numerous requests from me and putting my complaint in writing as directed by you

Catherine , again can you please ensure that “management” contact me please - i don’t intend to reiterate Childrens bedshop requirements under the Consumer Rights Act - I have a RIGHT to have goods I have purchased to be free from damage and fit for purpose - I will update the thread as soon as management contact me - that way future clients will be able to make their own mind up about your level of customer service

Sorry, that's fair enough. Childrens Bed Shop is contactable. My difficulties arose because my order was punted by CBS to the manufacturer, to be supplied directly by them... and the manufacturer couldn't receive incoming phone calls. I have increased the rating for CBS.