Childrens Bed Shop Reviews

Your reply overlooked my comments about the poor customer service. I hope you train your staff to a higher standard of customer service to get a better rating in future. Staff had difficulty finding my order each time I rang and I was always delegated to one particular person who was meant to be dealing with my case. Whilst that person was on holiday no other staff member offered to look into my query promptly. I was asked to wait for the staff member to come back from their holiday in order to arrange my parcel to be picked up. Surely other staff should be trained to do the same job so that not everything is dependent on one particular person who can take holidays or can be on sick leave. You have omitted to comment about the reason behind the prolonged delay in collecting the item from my house. The item was quite bulky and it was highly inconvenient for us to have very limited use of our living room for weeks until the item was removed from our property. We had a two-year old son who had restricted access to his play area (in the living room) for the duration of time it took to pick up the goods to be returned, and it was very stressful for my husband and I to look after our son whilst our living room was inaccessible.