cardfactory Reviews

Thank you for your feedback. I am very sorry for the service you received this this order. As an online site we work independently from the card factory stores, so we can only deal with complaints with the website and service online. Here is the number to the Card Factory Head Office if you'd like to make a complaint to them about a store, 01924 839 150.

I do apologise on behalf of the store you visited and the experience you had. As a good will gesture we have refunded your postage charge. I hope if you order with us again we can provide you a better experience online and in store.

Thank you for your review, it is really good to hear that you have had great service from us. Please tell all your friends, we look forward to giving you further speedy and good quality service at cardfactory.co.uk in the near future!

Thank you for your wonderful feedback, we really appreciate you taking the time to write us a lovely review. Please shout about us to all your friends! We are so happy to hear you are so please with your personalised gifts from Card Factory. We look forward to giving you more excellent service soon!

Thank you for your feedback. I am really sorry for the poor experience you've had with this order, this is not our usual level of service.  I also apologise for the way you feel about he customer service representatives, we do try our best to help the customer who contact us. I am sorry if this was not done for you on this occasion. I can see we have refunded this order for you in full, and i hope if you order with us again we can provide a better experience for you.