Beautiful product!.The only issue was delivery which was supposed to be next day for a special occasion. It did arrive but 4 days later. However they did refund me for next day delivery charge so top...
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Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for taking the time to leave us a review.
I am sorry that you felt the experience fell short on this occasion. We are always working to improve our customer experience, and we take feedback on board to improve in the future. At the time we were experiencing delivery delays due to our delivery partner which were outside our control, and I am sorry for the inconvenience :)
I am glad the team were able to resolve this for you :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the service and packaging. Thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the service and packaging. Thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Hey,
Thanks so much for taking the time to leave us a review.
I am sorry that you felt the experience fell short on this occasion. I am glad to see you did receive your parcel albeit with a delay. We are always working to improve our customer experience, and we take feedback on board to improve in the future. At the time we were experiencing delivery delays due to Covid and Brexit which were outside our control, and I am sorry for the inconvenience :)
A&M x
Hello! Unfortunately, I didn't receive the jewellery that I paid for until this day, Wednesday, 27th of January. I would like a refund please because I didn't get it. Thank you.
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for taking the time to leave us a review.
I am sorry that you felt the experience fell short on this occasion. We are always working to improve our customer experience, and we take feedback on board to improve in the future. At the time we were experiencing delivery delays due to Covid and Brexit which were outside our control, and I am sorry for the inconvenience :)
A&M x
Really good delivery! Ordered on Wednesday and arrived on Friday.
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed this option, we have recently phased it in, so we will definitely look at doing this in the future. Thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Date of purchase: 13/01/2021
0
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MS
Maria Sinclair
Feefo Verified
5 years ago
What Maria Sinclair said about Astrid and Miyu:
I have ordered two items now (both gifts) and whist the returns process feels straight forward I have had to chase the 1st exchange to cancel the order as exchange was received in time. Subsequently...
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Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for taking the time to leave us a review.
I am sorry that you felt the experience fell short on this occasion. We are always working to improve our customer experience, and we take feedback on board to improve in the future :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for taking the time to leave us a review.
I am sorry that you felt the experience fell short on this occasion. We are always working to improve our customer experience, and we take feedback on board to improve in the future :)
A&M x
Date of purchase: 13/01/2021
0
Share
LA
LA
Feefo Verified
5 years ago
What LA said about Astrid and Miyu:
Very easy to navigate the website. Quick delivery.
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Thanks for taking the time to leave us a review,
I am sorry to hear you have had a bad experience with one of our items but I am glad the team were able to sort a replacement for you :)
A&M x
The website had lots of lovely options and delivery was free and fast. I’m really pleased with my purchase.
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Date of purchase: 13/01/2021
0
Share
Trusted Customer
Feefo Verified
5 years ago
I can’t rate them on their customer service, as I didn’t have any interaction. But my parcel arrived in decent time.
Product reviews
Maddie
Astrid and Miyu
5 years ago
Thanks for taking the time to leave us a review,
I am sorry to hear you have had a bad experience with one of our items,
Please emailcustomercare@astridandmiyu.comand our team would be happy to help you :)
A&M x
Date of purchase: 13/01/2021
0
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Trusted Customer
Feefo Verified
5 years ago
lovely earrings, quick delivery
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
