I paid for next working day delivery and it wasn’t dispatched in line with this schedule.
I purchased an air pump on Saturday so expected the order to be fulfilled and dispatched on the Monday and...
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AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Valued Customer,
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration. We appreciate that when you pay for next working day delivery, you expect your order to be dispatched and delivered within the advertised timeframe, particularly when the item is urgently needed.
We are also concerned to hear that part of your order was missing when it arrived. This is clearly not the level of service we aim to provide, and we sincerely apologise for both the delivery delay and the missing testing strips.
Please contact our customer service team with your order details so that we can investigate what happened and work towards an appropriate resolution. We understand the inconvenience caused, especially as you had to purchase another air pump elsewhere, and we regret that we let you down on this occasion.
Best wishes,
Aquacadabra Team
Easy to use site for pond water treatment.
Easy to buy stuff.
Prompt delivery.
Great stuff!!
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Valued Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you found our website easy to use and that purchasing your pond water treatment products was straightforward. It’s also great to know that you were pleased with the prompt delivery. Your kind words and support are greatly appreciated.
Best wishes,
Aquacadabra Team
Product reviews
Date of purchase: 24/05/2026
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Trusted Customer
Feefo Verified
2 months ago
quick dispatch, quick delivery
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Valued Customer,
Thank you for your feedback. We’re delighted to hear that you were pleased with the quick dispatch and fast delivery of your order. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Dear Juan
Thank you for your positive feedback. We’re delighted to hear that you were pleased with our fast delivery and the quality of our products. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
The bottles wear leaking lost half of the liquid very despondent on the package poor postman didn’t no what to do I was going to ring you on Monday it was a lot of money to waste do I send it back...
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AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Valued Customer,
Thank you for bringing this to our attention. We’re very sorry to hear that your order arrived with leaking bottles and that a significant amount of the liquid was lost in transit. We completely understand your disappointment, especially given the cost of the product.
This is certainly not the standard of service we aim to provide. Please contact our customer service team with details of your order and, if possible, photographs of the damaged packaging and leaking bottles. We will investigate the issue and work with you to find a suitable resolution as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate you giving us the opportunity to put things right.
Best wishes,
Aquacadabra Team
Date of purchase: 23/05/2026
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ME
Mr T. Ellis
Feefo Verified
2 months ago
What Mr T. Ellis said about Aquacadabra:
Does what it says
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Mr Ellis
Thank you for your feedback. We’re delighted to hear that the product does exactly what you expected it to do. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Product reviews
Date of purchase: 13/05/2026
0
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SA
Stephen Aston
Feefo Verified
2 months ago
What Stephen Aston said about Aquacadabra:
Always a delight to buy from Aquacabra
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Stephen
Thank you for your wonderful feedback. We’re delighted to hear that it is always a delight to shop with Aquacadabra. Your continued support and kind words mean a great deal to the whole team, and we look forward to serving you again in the future.
Best wishes,
Aquacadabra Team
Excellent service, easy to order/pay .Fast free delivery
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Chris
Thank you for your excellent feedback. We’re delighted to hear that you found the ordering and payment process easy and that you were pleased with our fast free delivery service. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Easy to locate items, dispatch on time, arrived safely thank you!
AQUACADABRA TEAM
Aquacadabra
2 months ago
Dear Kelli
Thank you for your wonderful feedback. We’re delighted to hear that you found it easy to locate the items you needed and that your order was dispatched on time and arrived safely. It’s great to know that everything went smoothly, and we truly appreciate your support.
Best wishes,
Aquacadabra Team
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.