Cannot fault customer service today, 5*! However, have observed over past, maybe 6months very poor stock keeping. Insofar, trying to buy Blue Mentol/Heisenberg (Black Label) of any mg strength, from...
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ziggicigadmin
Ziggicig
8 years ago
Hi Andrew,
We've just noticed this review. It had 5 stars so it took us some time to spot it and realise how informative and useful it really was. I wanted to leave you a reply so that you would know that your voice has been heard. We are working hard on some great plans that should have a strong effect on the operational side of the business at the most senior levels. We hope that this type of stock keeping issue will become a thing of the past as we know people like yourself depend on us to deliver on both SERVICE and PRODUCT on a regular basis. Please also know that we appreciate your kindness and sincerity with how you chose to leave your review. Particularly considering the circumstances surrounding your last few visits to our stores. Thank you.
Coleraine customer service is on point. If only head office would the same amount of effort in as their sales assistants and send the products that they and the customers request.
First class service and normally orders arrive the following day unless it ordered on a PM on Saturday. All orders I have received have been exactly correct and according to my order. Well done and...
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..