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Ziggicig Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ziggicig | Feefo

Displaying all 1,480 reviews

Trusted Customer

Feefo Verified

8 years ago

Good online shopping experience

Service very good. The reason for only 4 stars is that the coil was dud. I sent an email to customer services and was sorted out by Tristran who arranged for replacements to be sent. So, happy with...

Date of purchase: 01/16/2018

Caroline Runciman

Feefo Verified

8 years ago

What Caroline Runciman said about Ziggicig:

Excellent

Date of purchase: 04/11/2018

Trusted Customer

Feefo Verified

8 years ago

Great service

Date of purchase: 04/28/2018

Trusted Customer

Feefo Verified

8 years ago

So informative & helpful about products.

Made a recent purchase in Europa Bus Station Ziggy Cig - went in for advice on a purchase. The fellow in the shop was so informative and helpful & enabled me to make my choice in little time. These...

Date of purchase: 02/03/2018

Steve Smith

Feefo Verified

8 years ago

What Steve Smith said about Ziggicig:

Great customer service

The world of vaping can be quite confusing regarding products and compatibility. Having called and emailed Ziggicig a couple of times for help or advice they have been great and very helpful. Good...

Date of purchase: 04/22/2018

karolis bernotas

Feefo Verified

8 years ago

What karolis bernotas said about Ziggicig:

Great customer service, maybe get more e-liquid flavours and coils on the w

I bought your liquid at the shop once while on holidays in derry, and i liked the liquid so I kept ordering, I've had multiple questions and queries, and the customer support has always been great....

ziggicigadmin

Ziggicig

8 years ago

Thanks for the feedback. Which tank are you looking to get more coil options for ? Perhaps we can arrange for them to be stocked .

Date of purchase: 04/06/2018

Trusted Customer

Feefo Verified

8 years ago

COMMUNICATION PLEASE!!!!

Communicate!!!!! I placed an order and then quickly realized I had made a mistake on the order. I tried to email zig SEVERAL times... “sorry for the inconvenience, but I may need to edit my order...”...

ziggicigadmin

Ziggicig

8 years ago

Hi Nathaniel ,

I am first off very sorry to hear about the experience you have been through with this order. I have found your email request and we will investigate as to how it went unanswered. We believe there may have been a temporary replacement member of staff covering the administrator's desk that day and we will have to investigate how it was that your email was not picked up. I'd like to offer you either a full refund or if you prefer I can send you the Series B DNA mod at no additional cost to yourself.

This is not the level of customer service we aim to deliver and it is not our usual standard as clearly something very unusual has taken place here. The reason you have had this review email through so recently is that our connection to Feefo directly from our site suffered a technical issue. So they are just catching up with customer's purchases now. Otherwise we could have resolved this within a week for you.

I hope you will allow us another opportunity to show that we do care about our customers and we want their needs and yours to be our highest concern.

Sincerely

Tristan @ Ziggicig HQ

Date of purchase: 03/15/2018

Trusted Customer

Feefo Verified

8 years ago

Excellent service. Easy, straightforward ordering process. Fast delivery.

Date of purchase: 03/29/2018

Caroline Lunt

Feefo Verified

Montgomery

8 years ago

What Caroline Lunt said about Ziggicig:

Good quality, fast reliable service

Date of purchase: 04/13/2018

Trusted Customer

Feefo Verified

8 years ago

Very convenient prompt service

Date of purchase: 04/07/2018

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