Knowledgeable people in the store and on the phone. It’s nice to be able to consult real humans right there in Northampton when I call with a question.
wonder if patterns are proof read, or actually made by designer
Maria Zh
WEBS
6 days ago
Hello Grace,
Thank you for your feedback.
All of our patterns are reviewed and tested, but occasionally an error can slip through.
If you come across an issue, please contact us at customerservice@yarn.com—we’ll be happy to look into it and help clarify or correct anything needed.
Best wishes,
Mary and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Product reviews
Maria Zh
WEBS
6 days ago
Thank you for your feedback, and I'm sorry for the confusion in the pattern.
My colleague from the craft team has contacted you via email to look into this further.
We truly apologize for the inconvenience and appreciate your patience while we investigate.
Hello,
Thanks so much for the feedback.
We're glad to hear your delivery was quick!
Best wishes,
Mary and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Product reviews
Maria Zh
WEBS
6 days ago
Hello,
Thanks for the feedback!
I'm sorry to hear the yarn wasn’t what you expected. You’re welcome to return any unused yarn for a refund. We do our best to include detailed product descriptions on the website.
Let us know if you need help with the return process!
Best wishes,
Mary and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.