Thank you for your kind words! We’re delighted to hear that you’ve had a positive experience with our customer service.
Best wishes,
Anna and the WEBS Customer Service Team
Product reviews
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Anna
WEBS
6 months ago
Thank you for sharing your feedback. We’re sorry to hear that the texture of the yarn didn’t meet your expectations.
If you’d like assistance in finding alternative yarns for future projects, please don’t hesitate to contact us, we’d be happy to help.
Best wishes,
Anna and the WEBS Customer Service Team
The customer service team understands knitting and creativity. I am guessing they all knit or crochet. Very nice to deal either way and get questions answered.
shipping was/is terrible waited several days before order was even shipped then several days until received
Anna
WEBS
6 months ago
Thank you for your feedback, we’re sorry if the shipping took longer than you expected.
Orders are typically processed and shipped within 1–2 business days, though this can vary due to order volume, holidays, or other factors. Once an order is with the courier, delivery times are unfortunately outside of our control, as transit times are determined by the carrier.
Please don’t hesitate to reach out if you have any questions or need further assistance.
Best wishes,
Anna and the WEBS Customer Service Team
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.