WEBS Reviews

Hello Joan, Thank you so much for your feedback! We always strive to process orders quickly, so we’re really happy to hear you’re pleased! Thank you for your kind words! If you ever need anything, please reach out. Best wishes, Julie and the WEBS Customer Service Team

Hello Suzanne, Thank you for your feedback. I’m sorry to hear you feel this way. While there was a short delay with your order, our team worked to resolve it promptly and continued to monitor the delivery progress throughout. We also reached out via email after the package was delivered, but unfortunately didn’t receive your response. Throughout the process, we did our best to assist you respectfully and promptly. As a gesture of apology for the inconvenience, we also refunded the shipping cost. We’re genuinely sorry that you remain unsatisfied with the experience! If you ever choose to shop with us again, we’d truly appreciate the opportunity to assist you. Of course, if you have any other questions, please don’t hesitate to contact us. Best wishes, Julie and the WEBS Customer Service Team

Hello, Thanks for reaching out! I’ve just checked, and I wasn’t able to find any previous emails from you - so sorry if something went astray. I’ve contacted you now to help get things sorted. Best wishes, Julie and the WEBS Customer Service Team

Hello, Thanks so much for your feedback! We’re glad to hear you enjoyed the pattern, even if the instructions felt a bit tricky. I'm also happy to hear our team could help you with the download—if you ever need more support or have questions about the pattern, just let us know! Best wishes, Julie and the WEBS Team