Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,176

212

72

33

70

1,563

ratings over the past year

Displaying all 12,121 reviews
DE
Deborah
10 hours ago
Date of purchase: 07/03/2025
What Deborah said about Pure Collection:
Poor service on this occasion
Not goo do this occasion…as item not delivered and took me ages on the phone. No voucher yet received.
Product reviews

0
Share
Trusted Customer
2 days ago
Date of purchase: 07/03/2025
Delivered promptly. Cardigan fitted description.
Merchant Logo
WoolOvers CS
Pure Collection
1 day ago
Good Morning We are so grateful for your review. Thank you for sharing your thoughts with us and we look forward to assisting you in the future. Kind regards Jackie Customer Services
Product reviews

0
Share
Trusted Customer
3 days ago
Date of purchase: 07/02/2025
Good, no problems
Merchant Logo
WoolOvers CS
Pure Collection
3 days ago
Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
Trusted Customer
3 days ago
Date of purchase: 07/02/2025
Purchase
First class
Merchant Logo
WoolOvers CS
Pure Collection
3 days ago
Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
0
Share
JO
Joanna
Sussex
5 days ago
Date of purchase: 06/30/2025
What Joanna said about Pure Collection:
Good from Pure but delivery by Evri poor
Good but Evri are hopeless!
Merchant Logo
WoolOvers CS
Pure Collection
5 days ago
Good afternoon Joanna, Thank you for your 4-star review, we are sorry for the issue with evri, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
JO
Joyce
Lancaster
7 days ago
Date of purchase: 07/03/2025
What Joyce said about Pure Collection:
Well packed . *** the first time I have ever sent anything back to Pure.
Merchant Logo
WoolOvers CS
Pure Collection
7 days ago
Good morning Joyce, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
VI
Vikky
8 days ago
Date of purchase: 06/12/2025
What Vikky said about Pure Collection:
Excellent service.
As expected the service from Pure is very good. The fact I cant remember any details is the very best sign, I chose, I ordered , it arrived and I'm wearing it! That's 'Service'.
Merchant Logo
WoolOvers CS
Pure Collection
8 days ago
Good afternoon Vikky, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
MA
Marnie
London
9 days ago
Date of purchase: 05/21/2025
What Marnie said about Pure Collection:
Excellent service
Good prompt delivery, exchanges and refunds. And helpful on the phone too
Merchant Logo
WoolOvers CS
Pure Collection
9 days ago
Good evening Marnie, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare
Product reviews

0
Share
EI
Eileen
Guildford
9 days ago
Date of purchase: 07/03/2025
What Eileen said about Pure Collection:
Good quality purchase
Very efficient Good telephone as well
Merchant Logo
WoolOvers CS
Pure Collection
9 days ago
Good afternoon Eileen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
Trusted Customer
9 days ago
Date of purchase: 07/03/2025
Good service
Reasonably quick and sent in thick paper -easy to recycle.
Merchant Logo
WoolOvers CS
Pure Collection
9 days ago
Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
Product reviews

0
Share
Not received a review invite?
About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
Read all
RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.