We paid £3.00 postage and packing for this order which took one week to arrive?
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
I can see from the information on your order that it was placed with our Royal Mail Standard Delivery service.
We do state on our Delivery Information page that any orders placed using this method can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
For customers who would prefer to receive their order quicker, we do offer a Next Working Day Delivery service which is fulfilled via courier.
Kind regards,
Sam
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 05/04/2018
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Trusted Customer
Feefo Verified
8 years ago
fast and efficient
Product reviews
Date of purchase: 05/04/2018
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TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Post Office Shop:
They deliver good products at a good price, but the paperwork sent with the order was all wrong and confusing - it contained details of somebody else's order.
Product reviews
Date of purchase: 04/30/2018
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TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Post Office Shop:
Product delivery was very very slow. 2nd Class Post should be two/three working days and this took five. Not good by today's standards by parcel carriers.
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
I can see from the information on your order that you placed it using our Royal Mail Standard Delivery option.
We do state on our Delivery Information that orders that use this delivery method can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
As you have commented that your order arrived on the fifth day after placing it, it did arrive within the specified timeframe.
For quicker deliveries, we do offer all of our customers a Next Working Day Delivery Service which is fulfilled via courier.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
