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The Worm that Turned (worm.co.uk) Reviews | Customer Service Reviews for https://www.feefo.com/reviews/worm-that-turned | Feefo

Displaying all 3,969 reviews

J R

Nottingham

7 days ago

Date of purchase: 08/27/2025

What J R said about The Worm that Turned (worm.co.uk):

Stunning ceramic flower

Quick, efficient and professional service.

Product reviews

Dori Duncan

10 days ago

Date of purchase: 08/20/2025

What Dori Duncan said about The Worm that Turned (worm.co.uk):

Second time of Asking

Passed water Poor

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

Thank you for your feedback. Unfortunately we don't quite follow the comment 'passed water poor' as it doesn't seem to relate to either the items we sent you or our service. Could it be meant for another purchase you made elsewhere? Would you be able to explain a little further please or possibly review your score and this is important to our other customers. We have already sent you a replacement for a faulty item and also made a partial refund of your postage and replied to your email sent to customer service.

Dori Duncan

9 days ago

Didn't realise that screws weren't included - but where is one supposed to find a colour match to the bell?

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

Thanks for updating your feedback here - I've added to the product comment too so it helps other customers but if you use a search engine to look for 'brown screws' you'll find there are plenty of options.

Product reviews

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

Thank you for your feedback. As we explained in our email to you, there are no fixing screws included in this item and this is detailed on our product specification. This is because of the wide variety of surfaces the bell could be fixed to and is fairly standard for this type of item. We would be most grateful if you could review your product score in light of this information.

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

If you need to match the screw colour to the doorbell if you use a search engine to look for 'brown screws' you'll find there are plenty of options.

Trusted Customer

14 days ago

Date of purchase: 08/19/2025

Excellent

Fast delivery

Product reviews

Trusted Customer

17 days ago

Date of purchase: 08/18/2025

Great design and build

Excellent

Product reviews

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

Thanks for your feedback here and I checked with the manufacturer and I think the change is quite subtle. The advice is: Start with all of them screwed fully in, then light one burner at a time. Gradually unscrew the bolt until the flame changes from blue to having a small yellow tip. Repeat the process for the other burners. This ensures the correct air–gas mixture and an optimal flame. Hope this helps and do let us know if you need further information.

Trusted Customer

22 days ago

Date of purchase: 08/13/2025

Everything went smoothly

Everything went smoothly - order confirmation, notification of despatch and receipt all happened quickly and with no problems. Very happy.

Debra Wyatt

24 days ago

Date of purchase: 08/08/2025

What Debra Wyatt said about The Worm that Turned (worm.co.uk):

Beautiful furniture, expensive but so worth the money.

Great service, kept you informed throughout with email updates etc. Would definitely recommend.

Product reviews

Trusted Customer

25 days ago

Date of purchase: 08/05/2025

Pretty bird bath

Very prompt delivery, good website and carefully packed

Product reviews

Jonathan Wiggins

Harrogate

28 days ago

Date of purchase: 08/07/2025

What Jonathan Wiggins said about The Worm that Turned (worm.co.uk):

Great product, bought as an anniversary gift, wife loves them

Stuart

The Worm that Turned (worm.co.uk)

9 days ago

Thanks for your feedback Jonathan - what could we have done better here to improve our service score for you? We always want to learn from our customers so please do let us know either here or direct to our customer service email.

Product reviews

Trusted Customer

29 days ago

Date of purchase: 07/31/2025

Vgood service

Product reviews

Jan Vincent

1 month ago

Date of purchase: 08/04/2025

What Jan Vincent said about The Worm that Turned (worm.co.uk):

All good

Product reviews

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About The Worm that Turned (worm.co.uk)

Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate. Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.

Read all

01159 482800

66-68 Derby Road, Nottingham, Nottinghamshire, NG1 5FD, United Kingdom

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The Worm that Turned (worm.co.uk) Reviews

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