Very good customer service with quick answer Super! The only thing for me is that when you have to send something back from The Netherlands it is very excpensive
Very good quality for a good price
I ordered three lambswool waistecoats and when I received the delivery I discovered that they are all far too big for me and are therefore not wearable.
As I was ordering online I was determined to...
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Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback. I am very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the colour selection of any item you look at. In regards to your complaint we have contacted our returns department to get some more information on the matter so that we can resolve this accordingly. Please do not hesitate to contact us if you have any further issues.
TC
Trusted Customer
9 years ago
Hi, I would have either replacement with the correct size or a full refund with no further expense to myself. How soon can I expect an update and resolution to this issue?
I did not receive the package. The latest update on the carrier site is from November 10.
Customer Services UK
WoolOvers
9 years ago
Good Afternoon, thank you for your feedback and we are sorry to hear that you have not received your parcel so far. As you placed this order with our partner GlobalE, we are unable to view any tracking details for your order. For further assistance in regards to this problem please contact GlobalE on service@global-e.zendesk.com
the scarves are great quality and warm! Delivery was quick. this is the second time i have bought products and have already recommended to friends.
Customer Services UK
WoolOvers
9 years ago
Thank you for leaving such positive feedback on WoolOvers. We always strive to offer excellent products to all our customers. So, good to hear you feel we are doing things right.
I have yet to receive the sweaters, and up until last Tuesday dealing with customer services has been frustrating.
Customer Services UK
WoolOvers
9 years ago
Good Afternoon, thank you for your feedback and we are sorry to hear that you have been having problems with the delivery of your order. As you placed the order with our partner for international customers, GlobalE, you will have to contact them directly. Their email is service@global-e.zendesk.com
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.