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A luxury jewellery brand defined by its classic British style and contemporary design.

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ratings over the past year

Displaying all 434 reviews
ID
Ian Douglas
4 years ago
Date of purchase: 11/16/2020
What Ian Douglas said about Winterson:
Generally, very good.
The service was generally very good. However, in buying pearls, it would be nice to have a statement of quality included with the purchase documentation. The US system of "A" classification would...

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Winterson
Winterson
4 years ago
Thank you for your recent purchase, which we hope you were very happy with. We really appreciate hearing your feedback on grading. We use the Gemological Institute of America’s pearl grading system as this is perhaps the most recognised international grading standard and is the body that developed the 4Cs for diamonds. The GIA system goes beyond the AAA or AAAAA classification to describe individual value factors of the pearls and is the one that we are trained in. We disclose these grades for all our jewellery, together with the geographical origin of the pearls, in the Specifications tab on the product pages on our website. The pearls for the Classic White Freshwater Pearl Stud Earrings originate from China. We will give some more thought as to whether we provide certificates with each piece of jewellery. In the meantime, we are very happy to provide a letter confirming the GIA grading factors for the earrings that you have purchased and will send this by mail to you today. If we can help in any way further, please do not hesitate to let us know.
ID
Ian Douglas
4 years ago
Many thanks for you comprehensive response to my comments. The letter you promise will be most helpful, particularly for insurance purposes. In view of your help, I would up-grade your rating to Excellent. Again, thank you.
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Mihaela Radu
4 years ago
Date of purchase: 09/18/2020
What Mihaela Radu said about Winterson:
Excellent service!
The communication is very rapid and Andrew he exceeded my expectations in helping me with all my questions.
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Winterson
Winterson
4 years ago
Thank you, that's very kind of you to say so. We were very happy to be able to assist you with your purchase. If we can be of service in the future, please do not hesitate to let us know.
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Paul Shuffleton
4 years ago
Date of purchase: 10/07/2020
What Paul Shuffleton said about Winterson:
Fast service. Product as described.
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Winterson
Winterson
4 years ago
Thank you, that's really great to hear. If we can be of any further assistance in the future, please do let us know and we would be very happy to help.
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Trusted Customer
4 years ago
Date of purchase: 10/01/2020
Brilliant digital customer experience
Excellent digital customer experience. Also when required further information , then the personable and knowledgeable Andrew Fraser, gave clarification to guide the buying process.
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Winterson
Winterson
4 years ago
Thank you for your very kind feedback, we really appreciate it. We hope that the matching Akoya pearl necklace and earrings were a perfect birthday gift.
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Trusted Customer
4 years ago
Date of purchase: 10/01/2020
Great service
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Winterson
Winterson
4 years ago
Thank you for your recent purchase, that is lovely to hear! We hope that the earrings were a perfect gift for your wife.
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Trusted Customer
4 years ago
Date of purchase: 09/16/2020
Great communication and excellent quality
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Winterson
Winterson
4 years ago
Thank you very much for your feedback on your Akoya Pearl and Blue Sapphire Pendant and matching Studs. We hope that they were perfect for you and, if we can help in any other way, please do let us know.
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Trusted Customer
4 years ago
Date of purchase: 09/23/2020
Great product and very fast delivery. Would definitely recommend them.
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Winterson
Winterson
4 years ago
Thank you very much for your feedback, we hope that you love the bracelet!
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Trusted Customer
4 years ago
Date of purchase: 09/03/2020
Beautiful product, great service
I ordered the grey multicoloured fresh water pearls. They were shipped very promptly and arrived in beautiful packaging. The pearls are really beautiful and I’m very pleased with my purchase.
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Winterson
Winterson
4 years ago
Thank you so much for your kind review of your recent purchase. We hope you enjoy wearing your necklace! If we can help in any other way, please do let us know.
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Trusted Customer
4 years ago
Date of purchase: 08/01/2020
Fast service
Fast service
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Winterson
Winterson
4 years ago
Thank you very much for your recent order and for your feedback on your purchase. We are very sorry to hear that you were disappointed with the weight and substance of the diamond leverback earrings. We have a number of possible alternative heavier weight earring designs and one of our team will be in contact with you today to discuss this with you.
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Trusted Customer
4 years ago
Date of purchase: 07/15/2020
Highly recommended
Fantastic service, very helpful on the phone and same day dispatch with pearl necklace beautifully gift wrapped and good value for money as well.
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Winterson
Winterson
4 years ago
Thank you, we were delighted to read your review of your recent purchase and very much appreciate you choosing to shop with us again. Please do let one of our team know if we can help in any other way and we would be delighted to be of service.
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About Winterson
Based in London, we create exceptional jewellery for women to wear every day and enjoy for a lifetime. Pearls are our inspiration and have been part of the family business for over 50 years. Our experience means that we know exactly how to present the beautiful qualities of each pearl perfectly. Our standards are set high. We're committed to providing the best possible craftsmanship and service to our customers.
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10th Floor, Nova North, 11 Bressenden Place, London, Greater London, SW1E 5BY, United Kingdom
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About Winterson
Based in London, we create exceptional jewellery for women to wear every day and enjoy for a lifetime. Pearls are our inspiration and have been part of the family business for over 50 years. Our experience means that we know exactly how to present the beautiful qualities of each pearl perfectly. Our standards are set high. We're committed to providing the best possible craftsmanship and service to our customers.