Good Afternoon,
Thank you for your feedback and I am so sorry for your most recent experience with WBC. I have spoken with my colleague who has been handling your case and he cannot apologise more.
The first error was in fact, human error. Unavoidable sometimes, but no less frustrating, we know. We have discovered the second error, even though backed with good intention, was down to a supplier issue. We are now recalling the component from the warehouse floor and carrying out a quality check as it seems a manufacturing fault has affected the entire range.
We are so incredibly sorry we have let you down on this occasion but, I hope we can restore your faith in WBC.
Please see the email sent privately to your address against your account.
Kind regards
