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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

89

23

6

2

4

124

ratings over the past year

Displaying all 1,436 reviews
RD
Robert Dagge
Cambodia
6 days ago
Date of purchase: 01/07/2025
What Robert Dagge said about William Russell:
Personalised service
Too expensive
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Angela Hurst
William Russell
5 days ago
Thank you for taking the time to leave us your feedback. We are sorry to hear that pre-auth and claims service in isn't always easy. We have an excellent claims team on hand to assist so please do get in touch and they would be more than happy to assist. We strive to offer outstanding customer care at all times. Thank you again for getting in touch with us.
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Trusted Customer
6 days ago
Date of purchase: 05/07/2025
Good and Professional Service
I've had a good experience so far. I'm glad to have found this service with so many options for worldwide coverage.
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Angela Hurst
William Russell
5 days ago
Many thanks for your positive 5* feedback. We are always happy to hear when we get things right for our members and we're pleased to have you with us, it's great to know you feel supported and secure.
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Trusted Customer
9 days ago
Date of purchase: 07/07/2025
Excellent and very personal service. Claims get settled quickly.
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Angela Hurst
William Russell
9 days ago
Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our teams. We sincerely thank you again for taking the time to comment.
1
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Trusted Customer
10 days ago
Date of purchase: 07/07/2025
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Angela Hurst
William Russell
10 days ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Trusted Customer
15 days ago
Date of purchase: 06/14/2025
I have been a client for more than 30 years, overall experience is good.
Many years a client, it is expensive but it has always worked for me
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Angela Hurst
William Russell
13 days ago
Many thanks for your positive 5* review and comments. We're glad you have a plan that works for you and that renewing your cover remains a simple process. We're here should you ever need us!
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Trusted Customer
17 days ago
Date of purchase: 01/07/2025
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Angela Hurst
William Russell
13 days ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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JC
Jim Crews
18 days ago
Date of purchase: 06/18/2025
What Jim Crews said about William Russell:
Term life review
I can only speak about the term life, but it seems a reasonably priced.
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Angela Hurst
William Russell
13 days ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you are happy with the service you have received so far. We're here any time you should need us, thanks for becoming a William Russell member.
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JO
Jonathan
Tokyo, Japan
20 days ago
Date of purchase: 06/18/2025
What Jonathan said about William Russell:
Getting increasingly expensive, but happy to be insured
Service is very responsive and helpful.
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Angela Hurst
William Russell
20 days ago
Many thanks for your 5* review. We're happy the service you have received has been great. We do understand your comment about the renewal cost but please know that we are always reviewing our plans and looking at ways to provide the best plans at a reasonable price. Thank you again for taking the time to leave us your review.
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Trusted Customer
23 days ago
Date of purchase: 06/26/2025
I've been extremely pleased by the service I've received
Your customer service has consistently been excellent--courteous, helpful, professional, and warm--and while, fortunately, I haven't had the need to file a major claim, in the one minor case I did...

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Angela Hurst
William Russell
23 days ago
Many thanks for your positive 5* review. We're so pleased to hear when we get things right for our customers and your comments have been passed to Julia who was so pleased to have helped! We're here any time, should you need us. Thanks again for taking the time to leave us your comments.
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Trusted Customer
27 days ago
Date of purchase: 06/13/2025
The service has always been excellent.
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Angela Hurst
William Russell
27 days ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received from us and we thank you for being a William Russell member for so many years!
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.