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Wendy Wu Tours Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

12 years ago

Very professionally and efficiently organised. National and local guides have wide knowledge and a good…

Very professionally and efficiently organised. National and local guides have wide knowledge and a good sense of humour!

Product reviews

Date of purchase: 06/03/2013

0

Trusted Customer

12 years ago

We have sent a letter covering all our points dated 26th of June to Julia Kirilova…

We have sent a letter covering all our points dated 26th of June to Julia Kirilova Booking Ref UK40082

Wendy Wu Tours

12 years ago

Thank you for taking the time to write to us following your tour. Once again, we are extremely grateful for all your comments. Kind regards, Lorraine, Customer Services

Product reviews

Date of purchase: 11/26/2013

0

Trusted Customer

Feefo Verified

12 years ago

Wendy Wu are an exceptional company and we were delighted with our tour guide and…

Wendy Wu are an exceptional company and we were delighted with our tour guide and all the different local guides we had during the holiday, they were very knowledgeable and helped make everything...

Product reviews

Date of purchase: 03/16/2013

0

Trusted Customer

12 years ago

Company & service good, tour guide good.

Product reviews

Date of purchase: 02/15/2014

0

Trusted Customer

12 years ago

I was a little disappointed in respect of having spent an amazing 3 weeks with a…

I was a little disappointed in respect of having spent an amazing 3 weeks with a Wendy Wu Tour in China in 2008. That we did not have a local tour guide. Into the 3rd day we realised that he was not...

Product reviews

Date of purchase: 10/15/2013

0

Trusted Customer

Feefo Verified

12 years ago

This is the second request for feedback I have had the first, being a direct…

This is the second request for feedback I have had the first, being a direct mailing from Wendy Wu to await what would have been my return if I had travelled on my planned trip. Unfortunately that...

Wendy Wu Tours

12 years ago

Many thanks for your feedback. We pride ourselves on our personal attention we give to each customer and I am sorry that our communications broke down on this occasion. Kind regards, Lorraine, Customer Services

Product reviews

Date of purchase: 01/28/2013

0

Trusted Customer

12 years ago

All aspects from booking to VISA and arrangments were good. Two exceptions, I travelled with…

All aspects from booking to VISA and arrangments were good. Two exceptions, I travelled with my friend and our seats were not pre-booked together. There were optional excursions which were not...

Product reviews

Date of purchase: 01/12/2014

0

Trusted Customer

12 years ago

Only complaint was the panda zoo was disappointing. Our tour only last about 20 mins,…

Only complaint was the panda zoo was disappointing. Our tour only last about 20 mins, we saw the pandas from a distance. For us we thought it would have been one of the highlights of the tour but it...

Product reviews

Date of purchase: 10/07/2013

0

Trusted Customer

Feefo Verified

12 years ago

Having booked through Wendy Wu previously we were a little disappointed with the overall efficiency…

Having booked through Wendy Wu previously we were a little disappointed with the overall efficiency of the service this time. Flight times outgoing were good but felt the arrangements coming back...

Wendy Wu Tours

12 years ago

Thank you for taking the time to post your feedback and we are sorry to hear of your disappointment with some aspects of your Wendy Wu tour this time around. I will look into the issues you have raised and contact you directly. Kind regards, Lorraine, Customer Services

Product reviews

Date of purchase: 05/28/2013

0

Trusted Customer

12 years ago

We had a superb experience from our initial booking phone call until we arrived home…

We had a superb experience from our initial booking phone call until we arrived home after the holiday of a lifetime. Staff at Wendy Wu were always helpful and efficient. It was great that they...

Product reviews

Date of purchase: 08/22/2013

0

Wendy Wu Tours Reviews

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Wonders of ChinaMore reviews of this product (379)View product website

Wonders of ChinaMore reviews of this product (379)View product websiteThis is an excellent tour and covers the very best highlights of China.

Vietnam at a GlanceMore reviews of this product (64)View product websiteThe hotel in Hanoi was tired, rooms old. Whereas the ones in Hoi An & next place, can't remember the name, where on a different level so there was no consistency with accommodation. Due to it being...Read more

Vietnam PanoramaMore reviews of this product (71)View product websiteYet again the content of this tour lacked the wow factor. The choices were not there. You did this and that was that. Even on the Hong Kong add-on. Being a tour guide is a young persons job. They...Read more

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