How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Wendy Wu Tours Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 5,279 reviews

Trusted Customer

Feefo Verified

23 days ago

Booking made so easy by an excellent member of Wendy Wu staff.

I could not be more complementary or positive about the service I had from Cheryl. I initially made contact with a view to discussing options and found Cheryl incredibly helpful and customer focused....

Jimmy McLean

Wendy Wu Tours

19 days ago

Thank you so much this is genuinely a pleasure to read. Cheryl truly is a credit to the team, and we're very lucky to have her. I'll make sure she sees this! Looking forward to having you on tour with us. Jimmy, Wendy Wu Tours

Date of purchase: 06/16/2026

Janice

Feefo Verified

24 days ago

What Janice said about Wendy Wu Tours:

friendly, informed staff. professional presentation. very enjoyable experience

Jimmy McLean

Wendy Wu Tours

23 days ago

That's great to hear! Thanks so much for your review, and do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Date of purchase: 04/14/2026

John

Feefo Verified

25 days ago

What John said about Wendy Wu Tours:

Service that could not be faulted

Jimmy McLean

Wendy Wu Tours

19 days ago

That's great to hear and thanks for rating us 5 star! Thanks, Jimmy, Wendy Wu Tours

Date of purchase: 06/19/2026

Sean

Feefo Verified

GBR

25 days ago

What Sean said about Wendy Wu Tours:

Helpful and cheerful

Very helpful and happy to spend as much time as you need to sort out your trip away how best it works for you.

Jimmy McLean

Wendy Wu Tours

19 days ago

Thank you, that's exactly the kind of service we want to offer. It's important to us that you never feel rushed, so I'm really pleased the team took the time to get things right for you. Hope you're already looking forward to the trip. Jimmy, Wendy Wu Tours

Date of purchase: 06/19/2026

Gregory

Feefo Verified

GBR

25 days ago

What Gregory said about Wendy Wu Tours:

Reservation for Ultimate South America

Julia handled booking our reservation professionally and courteously, this made the whole process easy to do. Julia answered all our questions in a polite and professional manner, which is always...

Jimmy McLean

Wendy Wu Tours

19 days ago

Thank you, Julia will be so pleased to hear that. Professional and courteous is exactly the approach we value, and I'm glad it gave you confidence throughout the booking process. Ultimate South America is a spectacular tour, you've made a great choice, and we're really looking forward to taking you there. Jimmy, Wendy Wu Tours

Date of purchase: 06/19/2026

Trusted Customer

Feefo Verified

26 days ago

Jimmy McLean

Wendy Wu Tours

20 hours ago

Many thanks for your 4 star review! Jimmy, Wendy Wu Tours

Date of purchase: 06/18/2026

Nicholas

Feefo Verified

GBR

26 days ago

What Nicholas said about Wendy Wu Tours:

Easy online booking

The online booking process is straightforward and intuitive and all the information you need is readily to hand. Once the booking has been made, the relevant documentation is sent immediately to your...

Jimmy McLean

Wendy Wu Tours

19 days ago

Thank you; that’s fantastic to hear, and it means even more coming from a returning guest. I'm glad the online process and portal are working so well for you; we've put a lot of thought into making everything as clear and seamless as possible. It's wonderful to know you've already had two superb adventures with us, and we're genuinely excited to be part of the next one. Safe travels in the making, we'll make sure the rest is just as smooth. Jimmy, Wendy Wu Tours

Date of purchase: 06/15/2026

Trusted Customer

Feefo Verified

26 days ago

China & Japan tour

Joe Day very helpful & knowledgeable.

Date of purchase: 06/17/2026

Angela

Feefo Verified

GBR

27 days ago

What Angela said about Wendy Wu Tours:

Fantastic service

Fantastic service. Excellent brochure. Fast responses to questions and very clear information. Options given to deal with our specific situation to make the best possible holiday and the most...

Jimmy McLean

Wendy Wu Tours

19 days ago

That's brilliant to hear, thank you! It's especially lovely knowing we came recommended by friends, and I'm glad we've lived up to that so far. Clear info, quick replies, and finding the right balance between value and experience is exactly what we aim for. Wishing you a wonderful trip, we'll make sure the rest is just as good. Jimmy, Wendy Wu Tours

Date of purchase: 06/17/2026

Denise

Feefo Verified

GBR

29 days ago

What Denise said about Wendy Wu Tours:

China by rail, here we come

Booking was a dream. All our questions were answered and by the end of two conversations we felt confident that Wendy Wu had exactly the right tour for us.

Jimmy McLean

Wendy Wu Tours

28 days ago

That's great to hear! I'll pass on your feedback to your travel consultant and please do give us a call if you have any questions regarding your booking. Thanks, Jimmy, Wendy Wu Tours.

Date of purchase: 06/15/2026