I made an enquiry about a holiday was put in contact with someone who had been on the holiday so could answer questions I had. They phoned so we could easily sort things out and also highlighted any...
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Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you found our trip‑planning support so helpful. It’s great to know you were connected with someone who had first-hand experience of the holiday and could answer all your questions with confidence.
I’m also glad the follow‑up call made it easy to talk everything through and highlight any potential considerations — we always aim to make planning as smooth and reassuring as possible.
We really appreciate you taking the time to share your experience, and we’re here for anything else you need as you get ready for your trip.
I was quoted £5490 for Wendy Wu Tibetian Railroad for my booking UKQ978392 but wChinese New Year discount so why was this discount not applied to me? Her quote from Cheryl Johnson UKQ986232 on the...
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Jackie Knell
Wendy Wu Tours
7 months ago
Thank you for taking the time to share your feedback. I’m really sorry to hear that you feel there has been a discrepancy with your pricing — I completely understand how frustrating that must seem, and I’m glad to have the opportunity to clarify this for you.
I’ve looked into your booking in detail, and I can confirm that the Chinese New Year discount of £1,000 has been fully applied to your trip, exactly the same as the customer you’ve mentioned. The difference in the final price comes from two separate factors that apply only to your booking:
✅ 1. Single Traveller Supplement (£1,040)
As you’re travelling solo, a single‑room supplement is required. This ensures you have a private room throughout your journey.
✅ 2. Premium Economy Flight Upgrade
You’ve also chosen to travel in premium economy, which carries an additional supplement compared to standard economy flights.
Once these two elements are factored in, the pricing matches correctly for your travel dates, itinerary, and booking conditions. The core tour cost — including the £1,000 Chinese New Year reduction — is consistent with other customers travelling on the same trip.
I hope this clears things up and reassures you that you’ve received the same discount and benefits as other passengers.
We genuinely appreciate your feedback, and if you feel this explanation has resolved your concerns, we would be extremely grateful if you might consider updating your 2‑star review. Positive reviews really help us and our team, but of course only if you feel comfortable doing so.
If you have any further questions or would like to discuss anything in more detail, we’re always here to help at customer@wendywutours.co.uk
Cheryl Johnson was a fantastic help when booking our trip. She explained the booking process as we went along and was very knowledgeable.
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Cheryl Johnson was such a fantastic help when booking your trip. It’s great to know she guided you clearly through the process and that her knowledge made everything easier for you.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.
If you need anything else as your trip approaches, we’re always here to help.
Date of purchase: 02/26/2026
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Cheryl
Feefo Verified
7 months ago
What Cheryl said about Wendy Wu Tours:
Julia was extremely helpful and helped me to find the right solution for my holiday requirements.
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that Julia was able to support you so well and help you find the perfect solution for your holiday plans. It’s great to know her help made the process smooth and straightforward.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.
If there’s anything else you need as you get ready for your trip, we’re always here to help.
I’ve just taken advantage of the current discounts being offered. Actually booked two exciting trips for this year. As usual your customer service teams are excellent, very polite and efficient. I...
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Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your fantastic 5‑star review! We’re thrilled to hear that you’ve taken advantage of our current discounts and even booked two exciting trips for this year — what an amazing year of adventures you have ahead!
It’s wonderful to know that you consistently receive excellent service from our customer team. We really appreciate your kind words about their politeness and efficiency. Delivering a great experience is something we truly care about, so it means a lot that you’ve noticed it “as usual.”
We’re delighted to have you travelling with us again, and we’re confident your upcoming tours will be every bit as enjoyable as the ones you’ve taken before.
If there’s anything you need as you get ready for your trips, we’re always here to help.
Knowledgeable , concise and clear.
Able to advise and make helpful suggestions.
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that you found our service knowledgeable, concise, and clear. It’s wonderful to know our team was able to offer helpful advice and suggestions as you get ready for your exciting adventure to South Africa.
We really appreciate you taking the time to share your experience, and we’re thrilled to be part of your upcoming journey.
If there’s anything else you need as your trip approaches, we’re always here to help.
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.
Or who dealt with my inquiry was friendly and professional.He listened to me and gave me the information I needed to make my decision.
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you received friendly and professional service. It’s great to know that our team member listened carefully and provided the information you needed to make your decision.
We really appreciate you taking the time to share your experience, and we’re so pleased to have another happy customer!
Date of purchase: 02/23/2026
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Trusted Customer
Feefo Verified
7 months ago
Steve was Very Helpful and was able to help us make our decision.
Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Steve was so helpful and supported you in making your decision.
It’s great to know his assistance made the process smooth and reassuring.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.
From the very start when I email about a trip was interrested Cheryl kept me informed on the prices of the trip, the travel times etc and everything went well after I made a deposit for my future...
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Jackie Knell
Wendy Wu Tours
7 months ago
Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that you had such a positive experience from the very start. It’s wonderful to know that Cheryl kept you well‑informed on prices, travel times, and all the key details while you were deciding on your trip.
We’re thrilled that everything went smoothly once you made your deposit, and it’s great to hear you’d recommend us to your family and friends — that means a lot to us.
Thank you again for choosing us for your upcoming adventure to China. If there’s anything you need as your trip gets closer, we’re always here to help.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.