Ordered on the 1st March and still not delivered! In the interests of fairness I will submit a further review if the product arrives before a trip to India scheduled in two weeks. This product was...
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Dave Shanks
Water-to-Go
2 months ago
Good morning,
Your order was received on Sunday 1st and shipped on Monday the 2nd. We exclusivly use Royal Mail tracked 48 hour sevice for our 'standard' service. The system unfortunately does not alert my team to 'exceptions'. Having checked after receiving your review, the package is due for delivery today. If it is not received, please let me know and I shall send a second via DPD.
I can only apologise for the unforeseen delay, which has given rise to your one star review.
Please contact me directly on info@watertogo.international,
Sincerely
Dave Shanks
Director.
The contact was friendly and answered my questions regarding the Active 70cl bottle with with advice regarding what to do with the filter if the bottle was not in constant use ie between holidays
I received good communication and good service. Don't take long before it was delivered. And these filters are amazing as they filter out all of the harmful stuff, but leave in all the good stuff as...
I've complained before about the lids, got offered a replacement but it never appeared.
Dave Shanks
Water-to-Go
2 months ago
After your email and my immediate response on the 31st July 25, and your reply on 2nd August, two new lids were sent to the address you provided. As I did not hear anything back from you and as you had my personal email, I hoped / believed that this issue had been resolved. I am sorry to hear that you now state that you didn't receive them and that you have left this review.
I shall ensure that another two lids are sent. We would really appreciate if you could let us know that all is in order by replying to this Feefo response once you have them and have tried them.
As ever, for the record, I stand by my products personally address the rare issues we encounter and stress that all Water to Go products have a life time guarantee.
Dave Shanks
Founder.
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