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Voyager Insurance Services Reviews | Customer Service Reviews for https://www.feefo.com/reviews/voyager-insurance-services | Feefo

Displaying all 2,521 reviews

Trusted Customer

10 years ago

the service good

Trusted Customer

10 years ago

Good n simple

Simple way to go for an insurance. But taking the quote could be more user friendly and certificate should be published in pdf format.

Trusted Customer

Canterbury

10 years ago

What Trusted Customer said about Voyager Insurance Services:

POOR ONLINE SERVICE

I have to say at least one of the staff was helpful. 1st attempt I was emailed to say policy was live. Then I got an email to say there is a problem. 2nd attempt it did not add the caravan cover....

Adam

Voyager Insurance Services

10 years ago

Hi Thanks for your feedback. Having investigated this I can see that what has happened is that you purchased one policy which was your personal travel insurance and this was processed normally, hence why you received an email saying it was live. You then tried to purchase a second policy foe European Breakdown Cover and there was an issue with the payment being collected by SagePay, hence why you received an email from the system correctly telling you that there had been a problem. The European Breakdown Cover policy does cover caravans, assuming they meet the dimensions on the policy, however it requires the user to tick the appropriate box to add that to their policy and pay the additional premium, which you hadn't done. So in your case the policy you attempted to buy did not cover caravans. I hope that clears up any confusion. If you would like any further clarification please call the office on 01483 562 662

Trusted Customer

10 years ago

Great service on holiday insurance

Friendly clear and helpful advice from a local company, no automated queues just lovely people with a good product.

Adam

Voyager Insurance Services

10 years ago

Hi, thanks for your kind feedback, I'm glad that we were able to help

Trusted Customer

London

10 years ago

What Trusted Customer said about Voyager Insurance Services:

Great service

Very good precise and friendly information given. No pressure was applied and the policy that i took out for annual multi trip travel insurance with medical screening was better than i already had. ...

Trusted Customer

10 years ago

Good

Trusted Customer

10 years ago

Summer Holiday 2015

Received a quick and effortless service

Trusted Customer

10 years ago

Happy customer

Was happy with the service provided. Was quite straightforward. Staff courteous.

Trusted Customer

10 years ago

Friendly, personal service and much cheaper quotation

I can only comment about taking out travel insurance, not making a claim. I was relieved, after talking to a well known competitor, that with Voyager I was speaking to someone with a personality who...