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Voyager Insurance Services Reviews

Displaying all 2,599 reviews

Trusted Customer

9 years ago

Awful service

You are horrible. When I presented your insurance at the embassy they told me that it's invalid cause the PDF that you sent me doesn't show my name and address anywhere, so I've spent additional 50...

Rosie

Voyager Insurance Services

9 years ago

Hi,

We are sorry to hear that you encountered difficulty at the embassy. Unfortunately it sounds like you only printed out the PDF of the policy wording and not the full email set. The Policy Wording is a generic document that all customers receive, detailing levels of cover and policy terms for the travel insurance that you purchased. Your confirmation email included your personal policy certificate and a Visa Letter for you to print off to present to the embassy – this includes your name and address, including any other family members included on the policy. Please make sure when you submit your VISA application details that you provide your confirmation email that includes your certificate, personal details and we also recommend including the VISA Letter/policy wording. Unfortunately we do not set the embassy rules on what they require, but we do try hard to make sure you have everything you need. I hope this helps.

If you have any queries about your policy, please call our Customer Services team on 01483 562 662 and we will be happy to assist.

Trusted Customer

9 years ago

Easy fast and reasonable cost.

It was easy to access information about different plans and very quick to purchase too. Also the cost is affordable.

Rosie

Voyager Insurance Services

9 years ago

Thank you for your positive comments and for taking the time to leave feedback. We hope you have an enjoyable trip!

Trusted Customer

9 years ago

What Trusted Customer said about Voyager Insurance Services:

i got no confirmation details about this insurance

Expect more detailed confirmation and policy in the email

Rosie Pinkett

Voyager Insurance Services

9 years ago

Hi Yiwen,

Thank you for your feedback, an email with your Certificate and Policy Wording was sent at the time of purchase to the email address you provided. If you have not received this please call our Customer Service Team on 01483 562 662. You will also have received a Sage Pay receipt which is proof of payment which possibly is the email which you are referring to.

If there was anything else you were expecting to see in the policy email please do let us know.

I hope this helps to resolve the problem and that you enjoy your trip,

Rosie

Trusted Customer

9 years ago

Fast & Efficient

Fast, efficient and exactly what I needed to complete my Schengen Visa application,

Trusted Customer

9 years ago

What Trusted Customer said about Voyager Insurance Services:

excellent

Trusted Customer

9 years ago

Excellent customer service

Very good customer service during telephone enquiry and actual purchase of policy which was completed via email

Rosie

Voyager Insurance Services

9 years ago

Thanks for the positive feedback and comments, we are glad you had such a good experience with our customer services team.

We hope you enjoy your trip!

Trusted Customer

9 years ago

What Trusted Customer said about Voyager Insurance Services:

Good price.

Good price for the cover we needed. Can't comment further, as the proof of any Insurance Policy is in the way that claims are treated. Hopefully, I won't have to claim, but if the claims process is...

Rosie

Voyager Insurance Services

9 years ago

Hello,

Thanks for the positive feedback, we are happy we could help you find cover for your trip!

Trusted Customer

9 years ago

What Trusted Customer said about Voyager Insurance Services:

The online booking service was hitch-free

Rosie

Voyager Insurance Services

9 years ago

Hello,

Thanks for the positive feedback - we are glad you found our online service easy to use.

We hope you enjoy your trip!

Trusted Customer

9 years ago

What Trusted Customer said about Voyager Insurance Services:

It was awesome!

Trusted Customer

9 years ago

Excellent service Quick and good deals Would recommend it

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