Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
PA
Paul
Feefo Verified
3 years ago
What Paul said about Volvo Car Insurance:
Excellent
Brilliant. Easy, efficient and prompt. A fantastic additional benifit offered by Volvo.
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IA
Ian
Feefo Verified
4 years ago
What Ian said about Volvo Car Insurance:
Absolutely first class way to keep my Volvo in pristine condition .
Great way of keeping my Volvo up to standards set .
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Trusted Customer
Feefo Verified
4 years ago
When first contacted, was told I had to speak directly to underwriter, LV. Which seemed to make paying the extra to Volvo a waste of time.
1
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AN
Anthony
Feefo Verified
4 years ago
What Anthony said about Volvo Car Insurance:
Someone didn't listen to what i said properly ???
i gave 4 stars but nearly only gave 3 stars as there were a few problems with YOUR communications after being told i was overseas in canada for 3 weeks and my car would be at my local volvo dealer...
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WE
Wendy
Feefo Verified
South London
4 years ago
What Wendy said about Volvo Car Insurance:
Efficient but clearer communication required
They took control and organised everything however there were 5 companies involved, all asking me for personal verification information without actually providing me with confirmation of ‘their’...
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Trusted Customer
Feefo Verified
4 years ago
Excess repaid promptly, process of claiming convoluted, repair work slow.
Process for claiming excess return was a little convoluted but cash payment was made swiftly.
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Trusted Customer
Feefo Verified
4 years ago
Very efficient but the whole process is very long winded with details etc.
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BE
Beverley
Feefo Verified
4 years ago
What Beverley said about Volvo Car Insurance:
Excellent company and service
Excellent communication, straight forward experience, professional friendly staff.
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JA
James
Feefo Verified
4 years ago
What James said about Volvo Car Insurance:
Great repairer and Volvo with us all the way.
Simple, easy to use.
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Trusted Customer
Feefo Verified
4 years ago
Confusing arrangement
Insurance position confusing with multiple parties involved: insurer, broker, underwriter, repair shop. I was never sure who was doing what and would have loved for the broker to provide a one stop...
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Customer Care
Volvo Car Insurance
4 years ago
Many thanks for your feedback which is very much appreciated.
We are very sorry that you were not happy with your recent experience and that you felt confused by the process and parties involved. We try our very best to provide a one stop shop, but where this is not always practical, we aim to minimise the interaction for our customers with the various parties involved. Clearly in this instance, this was not the case.
We will review the processes carried during your recent claim to see how we could have made your experience much smoother, which is our normal standard. Once again many thanks for your feedback and for taking the time to let us know so that we can look to improve our service.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
