How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

12 years ago

I really appreciated being able to contact the company before the trip started to address any…

I really appreciated being able to contact the company before the trip started to address any queries

Product reviews

Date of purchase: 07/28/2014

0

Trusted Customer

Feefo Verified

12 years ago

Did provide real information.

Viva Holidays

12 years ago

Thank you for bringing this issue to our attention. We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide. In light of this, all of the points you have raised have been recorded and if you wish to discuss the matter further please email us on support@viva-holidays.co.uk and one of our Customer Service Representative will be in touch with you. Viva Holidays

Product reviews

Date of purchase: 07/04/2014

0

Trusted Customer

Feefo Verified

12 years ago

Service from Viva holidays was very good .

Product reviews

Date of purchase: 07/16/2014

0

Trusted Customer

Feefo Verified

12 years ago

Good service.

Product reviews

Date of purchase: 07/18/2014

0

Trusted Customer

Feefo Verified

12 years ago

First rate service,couldn't do enough to help and find flights etc.

Product reviews

Date of purchase: 07/14/2014

0

Trusted Customer

Feefo Verified

12 years ago

Enjoyed the trip. Was disappointed with the excursion booked in Prague as it was not…

Enjoyed the trip. Was disappointed with the excursion booked in Prague as it was not suitable for people who had problems with walking . Service and admin from Viva was fine.

Product reviews

Date of purchase: 06/21/2014

0

Trusted Customer

Feefo Verified

12 years ago

Very efficient service

Product reviews

Date of purchase: 01/06/2014

0

Trusted Customer

Feefo Verified

12 years ago

No problems

Product reviews

Date of purchase: 06/18/2014

0

Trusted Customer

Feefo Verified

12 years ago

Good communication, everything sent promptly, fantastic value for the money. Would definitely book with them…

Good communication, everything sent promptly, fantastic value for the money. Would definitely book with them again.

Product reviews

Date of purchase: 06/07/2014

0

Trusted Customer

Feefo Verified

12 years ago

Viva were extremely helpful and quick to respond throughout the booking and revie of booking…

Viva were extremely helpful and quick to respond throughout the booking and revie of booking process. Thanks Anthony for all your help.

Product reviews

Date of purchase: 05/30/2014

0

Viva Holidays Reviews

Berlin & Prague twin-centre breakMore reviews of this product (2)View product websiteI

Prague & Budapest twin-centreMore reviews of this product (1)View product websiteBad offer, didn't save any money! After I booked it and found out I could get a better price to book hotel and fight separately by myself. Will not recommend to any friends.

Luxury Rome & Venice breakMore reviews of this product (1)View product websiteThe holiday was excellent . Although the hotel in Rome was tired & dated and in need of a refurbishment , the staff were excellent . We could not fault the Venice part of the break .

Rome & FlorenceMore reviews of this product (1)View product websiteThe hotel in Rome is a bit outdated but good service.

New York & CancunMore reviews of this product (6)View product websiteSome confusion with hotel transfers at cancun.didn't have our transfer under viva but under thomas cook.otherwise really good holiday.grand bahia principe apartment excellent staff so friendly and...Read more

BUDAPEST/PRAGUEMore reviews of this product (2)View product websiteHotel in Budapest was a bit disappointing. Not far from the city centre but the hotel is in need of a facelift and in fact the maintenance work that was being carried out was somewhat distracting. ...Read more

BUDAPEST/PRAGUEMore reviews of this product (2)View product websiteHotels in Bud & Vienna OK. In Prague excellent

Prague & BudapestMore reviews of this product (25)View product websiteNo problems

Prague & BudapestMore reviews of this product (25)View product websiteExcellent hotel in Prague, not so brilliant in Budapest although good location.Fantastic excursions in both cities.

New York & St LuciaMore reviews of this product (1)View product websiteThe 2 destination offer was excellent - and although I chose perhaps the wrong hotel in New York for us ( Bentley) ( we were offered 2 by Viva ) the whole experience was amazing. The accomodation in...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?