How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

Trusted Customer

Feefo Verified

10 years ago

Great service highly recommended - really friendly helpful and competent agent

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time. Happy Holidays Viva Holidays

Product reviews

Date of purchase: 11/22/2015

0

Trusted Customer

Feefo Verified

10 years ago

Very helpful

Viva Holidays

10 years ago

Glad to hear you are pleased with our product and level of our service, we will pass on your feedback to Lucas. Happy Christmas Viva Holidays

Product reviews

Date of purchase: 11/23/2015

0

Trusted Customer

Feefo Verified

10 years ago

All verygood no problems

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, we will pass on your feedback to the hotel so they are aware and can make necessary arrangements in the future. Happy Holidays Viva Holidays

Product reviews

Date of purchase: 11/01/2015

0

Trusted Customer

Feefo Verified

10 years ago

Fantastic company to deal with

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service. Happy Holidays Viva Holidays

Product reviews

Date of purchase: 11/20/2015

0

Trusted Customer

Feefo Verified

10 years ago

Great service everyhing 1st class.

Viva Holidays

10 years ago

Good to hear you had a lovely time exploring Prague & Budapest. Merry Christmas Viva Holidays

Product reviews

Date of purchase: 11/29/2015

0

Trusted Customer

Feefo Verified

10 years ago

The agents I dealt with were excellent very helpful and polite

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time in Berlin & Prague. Happy Christmas Viva Holidays

Product reviews

Date of purchase: 11/23/2015

0

Trusted Customer

Feefo Verified

10 years ago

Viva were so helpful, answering all our questions ad arranging everything for our holiday. We'd…

Viva were so helpful, answering all our questions ad arranging everything for our holiday. We'd definitely use them again and have already recommended them to our friends and family.

Viva Holidays

10 years ago

Glad to hear you are pleased with our product and level of our service, we will pass on your feedback to Kamila. Viva Holidays

Product reviews

Date of purchase: 10/13/2015

0

Trusted Customer

Feefo Verified

10 years ago

Great communication and attention to detail. Will use this company again.

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time in New York and Washington. Viva Holidays

Product reviews

Date of purchase: 10/23/2015

0

Trusted Customer

Feefo Verified

10 years ago

Viva holidays were quite good in responding to my queries and resolved everything on time.

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a hassle free holiday. Viva Holidays

Product reviews

Date of purchase: 10/31/2015

0

Trusted Customer

Feefo Verified

10 years ago

I dealt with Lucas throughout the booking of my trip. He was fantastic and couldn't have been…

I dealt with Lucas throughout the booking of my trip. He was fantastic and couldn't have been more helpful. This is the first time that I have booked through Viva Holidays and I received an excellent...

Viva Holidays Reviews

Vienna, Prague & BudapestMore reviews of this productView product websiteGood quality hotels and very well planned bargain holiday - I'm really impressed

Berlin & PragueMore reviews of this productView product websiteThankyou Lucas for all your help and a wonderful trip ***

Rome & VeniceMore reviews of this productView product websiteOnlyproblem was that aircon was set too high and it was not possibleto decrease temperatute

Rome & VeniceMore reviews of this productView product websiteGreat hotel in Rome even if a little far out of the city centre. Brilliant Hotel in Venice was in a fantastic location

Prague & BudapestMore reviews of this productView product websiteHotel and travrl excellant, good value for monry.

Berlin & PragueMore reviews of this productView product websiteBoth hotels were good except for the receptionist at the Berlin hotel and that the lift was not working everything was good

Prague,Vienna & BudapestMore reviews of this productView product websiteWe had an AMAZING holiday! So many wonderful experiences! All of the hotels were within 100metres of underground and the public transport systems in all 3 countries were cheap and easy to negotiate!...Read more

TOKYO, KYOTO & OSAKAMore reviews of this productView product websiteCentral and great value for money accomodation

Prague,Vienna & BudapestMore reviews of this productView product websiteAll the hotels, trains and car transfers done by Viva were of good quality and helped me in having a hassle free holiday.

icelandMore reviews of this productView product websiteMy partner and I had the most amazing time in Iceland and the tours that we booked were absolutely fantastic. Also the Hotel that we were booked into was lovely, and very central to the town centre....Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?