How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

9 years ago

I would recomend and use Viva again

Brilliant booking and confirmation service. All documentation was correct and arrived well in time before our trip Viva were always on hand to help with any queries. Hotel rooms could of been a...

Product reviews

Date of purchase: 05/29/2017

0

Trusted Customer

Feefo Verified

9 years ago

Perfect Trip

The information flow, updates and service were excellent from the very beginning. Once our holiday began, everything worked like clockwork. Great holiday - great service.

Product reviews

Date of purchase: 05/31/2017

0

MM

Mr Robert Mansfield

Feefo Verified

9 years ago

What Mr Robert Mansfield said about Viva Holidays:

Good Company to book with

Very impresssd withe knowledge of the staff when I phoned to ask further details abnout my forthcoming holiday. Issue quickly sorted and they went beyond expected to make sure I had a good trip

Product reviews

Date of purchase: 05/26/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about Viva Holidays:

Very little communication once booked.

Product reviews

Date of purchase: 05/24/2017

1

Trusted Customer

Feefo Verified

9 years ago

Altogether very nice except for the hotel in Oslo which was basic.

Product reviews

Date of purchase: 05/11/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about Viva Holidays:

Atmosphere is everything

Transfers were excellent, prompt comfortable and private. Hotel More was a great place to stay even though there was some building work going on. The Tara Hotel in Montenegro was the most soulless...

Product reviews

Date of purchase: 05/06/2017

0

MB

Mr Morhaf Al-Bizri

Feefo Verified

Manchester

9 years ago

What Mr Morhaf Al-Bizri said about Viva Holidays:

Will book my own next time

Over all I enjoyed the views and locations, however the trains you booked us on specially the 4 hour trip from Tirano to Chur had no restaurant or drink bar and that was confirmed being told by the...

Product reviews

Uploaded media

View all media (1)

Shubhang Gupta

Viva Holidays

9 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer service manager will get in touch with you.

Date of purchase: 05/15/2017

0

MT

Mr Glynn Thyer

Feefo Verified

9 years ago

What Mr Glynn Thyer said about Viva Holidays:

..

Product reviews

Date of purchase: 05/13/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about Viva Holidays:

Quick and efficient response every time we contacted them.

Product reviews

Date of purchase: 05/01/2017

0

Trusted Customer

Feefo Verified

9 years ago

Extremely impressed with Viva holidays, will definitely use their services in the future. Have recommended them to several people who also have been very content with their service. Both holidays...

Date of purchase: 05/01/2017

0

Viva Holidays Reviews

USA AND CANADAMore reviews of this product (3)View product websiteBrilliant trip but full on, you need two days to recover from all the flights and transfers. It is a trip of a lifetime though.

COPENHAGEN & OSLO BREAKMore reviews of this product (12)View product websiteTwo fabulous cities - very vibrant, colourful Copenhagen and the smaller but packed with history Oslo. Wonderful locations to visit; very easy to walk around both cities; and everyone was friendly...Read more

ITALY TO SWITZERLAND BREAKMore reviews of this product (7)View product websiteGood value. Top qualiity hotels

USAMore reviews of this product (8)View product websiteLiked USA due to the diversity

COPENHAGEN & OSLO BREAKMore reviews of this product (12)View product websiteAltogether very nice except for hotel in Oslo which was clean but basic

CROATIA & MONTENEGRO HOLIDAYMore reviews of this product (1)View product websiteComments written above apply

ITALY TO SWITZERLAND BREAKMore reviews of this product (7)View product websiteAll second class most trains had with no refreshment

TURIN,GENOVA AND MILANMore reviews of this product (3)View product website..................................

Europe And AfricaMore reviews of this product (17)View product websiteHotels further out from town than anticipated, and second hotel was pretty basic.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?