How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

EC

Elizabeth Anne Cooper

Feefo Verified

Totnes, Devon

7 years ago

What Elizabeth Anne Cooper said about Viva Holidays:

Very good but again Viva should have responded to our email

We enjoyed our two city break but Viva have not replied to my email saying that the taxi driver who was supposed to meet us at Berlin airport to take us to the hotel didn’t wait long enough for us to...

Viva Holidays

7 years ago

Thank you for your feedback Elizabeth can you please send us your complaint to support@viva-holidays.co.uk our customer service manager will get in touch with you straightway.

Product reviews

Date of purchase: 09/09/2018

0

YP

Yogesh Patel

Feefo Verified

7 years ago

What Yogesh Patel said about Viva Holidays:

great holiday

good service overall although my transfers were arranged a bit too early as i was only 15 mins from the airport, so i had to contact them again to re-arrange for later pick up.reasonable price and...

Product reviews

Date of purchase: 09/01/2018

0

Trusted Customer

Feefo Verified

7 years ago

Poor, as mistakes were made by poor communication and inexperienced poor English speaking operatives that were difficult to deal with over the phone. Finally got the problem sorted but only after...

Product reviews

Date of purchase: 09/12/2018

0

HD

Hollie Diss

Feefo Verified

7 years ago

What Hollie Diss said about Viva Holidays:

Amazing!

The team are efficient, helpful and friendly. They sent me updates, reminders, city guides and great content around my trip! Thank you for helping make about stay special!

Viva Holidays

7 years ago

Thank you Hollie for your valuable feedback.

Product reviews

Date of purchase: 09/12/2018

0

JW

Joanna Whalley

Feefo Verified

7 years ago

What Joanna Whalley said about Viva Holidays:

Well organised

MY last holiday in Russia was excellent. The two hotels were well chosen and near to public transport. The two trips with Urban Adventures were very good, especially the tour of the underground...

Viva Holidays

7 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Product reviews

Date of purchase: 09/03/2018

0

Trusted Customer

Feefo Verified

7 years ago

Amazing

Had the best holiday ever! Extremely satisfied with my agent Catherine who helped me book the whole thing and was extremely patient! Pleasant experience throughout!

Viva Holidays

7 years ago

We are pleased to hear about your booking experience. We rely on such comments to allow us a real insight into the service we provide.

Date of purchase: 09/13/2018

0

Trusted Customer

Feefo Verified

7 years ago

Well organised and a great price

Viva Holidays

7 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Product reviews

Date of purchase: 08/29/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Fantastic Holidays

The customer service is excellent. Andrew, in particular, helped me purchase 2 bespoke holidays this year....both were of optimal importance because I was treating family members and friends who had...

Viva Holidays

7 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Product reviews

Date of purchase: 09/10/2018

0

PS

Philip Stephens

Feefo Verified

7 years ago

What Philip Stephens said about Viva Holidays:

I would buy from them again. The service provided was quick and easy

Viva Holidays

7 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Product reviews

Date of purchase: 08/14/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Great suite of holiday packages and great customer service. Will definitely recommend Viva Holidays to my family and friends. Planning on sticking with this agency.

Viva Holidays

7 years ago

Thank you for your valuable feedback

Product reviews

Date of purchase: 01/08/2018

0

Viva Holidays Reviews

Europe & AfricaMore reviews of this product (53)View product websiteWould have given five stars but again Viva did not respond to my email explaining how disappointed we were about the taxi service from Berlin airport to our hotel. We had to wait over an hour and...Read more

Indian OceanMore reviews of this product (13)View product websiteeasy to purchase once i had asked for certain conditions to be met.

OSLO & BERGEN BREAKMore reviews of this product (1)View product websiteIt was ok but did most of the work ourselves for this holiday.

USAMore reviews of this product (8)View product websiteGrey value for money and excellent service

MOSCOW & ST PETERSBURG TOURMore reviews of this product (1)View product websiteEverything was very well organised. The tour of the underground in Moscow with Urban Adventures was particularly good with a first class guide.

MOROCCO CITYMore reviews of this product (1)View product websiteFantastic 25th anniversary present for me and my husband

MoroccoMore reviews of this product (2)View product websiteAndrew listened attentively to the needs and desires of mine and the people who were travelling with me and organised the perfect holiday. My sister, friend and I stayed in a 5 star beautiful hotel...Read more

Tallinn & Helsinki CityMore reviews of this product (3)View product websiteOverall the holiday was very good. Just two small issues to report to you. 1) The hotel provided to us in Helsinki was overall good but was in desperate need of a clean. The corridor carpets were...Read more

Europe & AfricaMore reviews of this product (53)View product websiteHad a great time on the trips!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?