How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

TC

Trusted Customer

Feefo Verified

Norwich

8 years ago

What Trusted Customer said about Viva Holidays:

Great holiday

We had a great holiday, everything went smoothly. Would definitely book with you again. .

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Product reviews

Date of purchase: 10/15/2018

0

Trusted Customer

Feefo Verified

8 years ago

Uploaded media

View all media (1)

2 beautiful cities, but only one good hotel. Disappointing.

The initial booking was fine, but I had to contact Viva 4 weeks before our holiday as I had not received the information required for our boarding passes. I was told that an email should have been...

Viva Holidays

8 years ago

Thank you for your feedback Michelle can you please send us your complaint to support@viva-holidays.co.uk our customer service manager will get in touch with you straightway.

Product reviews

Date of purchase: 10/13/2018

0

Trusted Customer

Feefo Verified

8 years ago

Patricia Crawford did all the booking --- to me it seemed to be well organised --- I flew from Manchester with Sheila Boocock. We had no problems with the flight apart from it being late. We had...

Viva Holidays

8 years ago

Thank you for your valuable feedback. We will have customer service looking into your refund.

Date of purchase: 10/07/2018

0

Trusted Customer

Feefo Verified

8 years ago

We brought this holiday and really enjoyed the time away. There were a few little things that was not that happy with one being one of the hotels we were booked into was awful it was a dry hotel...

Viva Holidays

8 years ago

Thank you for your valuable feedback.

Date of purchase: 10/01/2018

0

Trusted Customer

Feefo Verified

8 years ago

..

Product reviews

Date of purchase: 10/04/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

From start to finish everything ran smoothly.which made the holiday enjoyable.

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Product reviews

Date of purchase: 10/14/2018

0

Trusted Customer

Feefo Verified

8 years ago

Very good helpful service will use again

Yes would use again very helpful staff would recommend to friends

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Product reviews

Date of purchase: 10/08/2018

0

TC

Trusted Customer

Feefo Verified

Kent

8 years ago

What Trusted Customer said about Viva Holidays:

Efficient Service

Efficient services Informative And helpful

Viva Holidays

8 years ago

Thank you Edward for your valuable feedback

Product reviews

Date of purchase: 10/08/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

Could have done better

Product reviews

Date of purchase: 10/11/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

Brilliantly packaged holiday!

Flight with Norwegian to JFK was very good. Hotels were excellent as was the Amtrak train from New York to Niagara. Transfer from Niagara to Toronto didn't turn up! We couldn't contact company. The...

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Date of purchase: 09/20/2018

0

Viva Holidays Reviews

PRAGUE, VIENNA & BUDAPEST CITYMore reviews of this productView product websiteExcellent value for money.

UBER-HIP BERLIN & AMSTERDAM BREAKMore reviews of this productView product websiteVery disappointed with the Corendon Hotel in Amsterdam. No way a “ luxury” hotel, or “ Uber hip”, and so far out of the city that we spent precious money on expensive tram fares. The staff were...Read more

IndiaMore reviews of this productView product websiteAbsolutely brilliant we thoroughly enjoyed it

Europe & AfricaMore reviews of this productView product websiteL was given very good and helpful service

Indian OceanMore reviews of this productView product websiteBrilliant holiday Great food, people, location and helpful staff

EGYPTMore reviews of this productView product websiteHotel booking was not good enough, they did not get my booking reference and I did booked 3 rooms for 5 aduld people they wants to provide me only 1 family room which acomodation only for 4 adult

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?