A great service, thanks I will use you again if an fwhen i return to the Is
They sorted out a good hotel offering value for money at short notice.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Visit IOM:
Easy
Easy booking
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Trusted Customer
Feefo Verified
Stowe, VT USA
7 years ago
What Trusted Customer said about Visit IOM:
Great job
Booking for the TT is so difficult but visitiom.com had a room available that nobody else seemed to and advised me that corresponding ferries were available. I went to the site and booked online and...
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Trusted Customer
Feefo Verified
7 years ago
Amazing
A really fabulous evening. Absolutely top drawer!
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Trusted Customer
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Mossblown Ayr
7 years ago
What Trusted Customer said about Visit IOM:
Posted missing
They did not inform me that I only needed booking reference as ticket for ferry. Their site gives no details of their office hours. On trying to contact them re ferry tickets and hotel booking I hung...
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Darrel Tinnion
Visit IOM
7 years ago
Thank you for sharing your feedback and for your time on the phone.
As discussed, your email booking confirmation acts as your tickets for your ferry.
On the back of your feedback, we will be adding our office hours to our website and we will be making amendments to our email confirmations.
Apologies for the inconvenience caused when you tried to call us. At the time, the office was closed as it was a Saturday and you should of received a message stating our office was closed. I have highlighted this with our technical department who will put measures in place to prevent a similar situation.
Thanks again for sharing your feedback and we hope you have a great holiday on the Isle of Man.
Regards
Darrel
Visit IOM
TC
Trusted Customer
7 years ago
Many thanks to Darril for having the bottle to take my adverse comments on the chin and subsequently phoning me to apologise. Not many people would do this in today's couldn't care less society.
As a result I have no hesitation in upgrading the company's star rating.
One more hopefully constructive suggestion. My wife had difficulty walking from the ferry at Douglas to the Terminal building. A local IOM taxi driver informed us that the ferry has a mini-bus service that will take disabled people from and to the Terminal.We utilised this service on our return journey. It was excellent..Would be nice to make people aware of this.
We had a wonderful holiday on the island mainly due to the lovely friendly,caring people like Darril. Keep on keeping on.
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Trusted Customer
Feefo Verified
Redcar, North Yorkshire
7 years ago
What Trusted Customer said about Visit IOM:
Jordan was great and found me the ferries and hotel
I went on your web site on Friday night and left details of what I wanted but no-one rang me back to me which is what I asked - NOT GOOD
On Monday morning I rang and explained to Jordan what I...
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Trusted Customer
Feefo Verified
7 years ago
I thought website was confusing. I thought I was buying direct from Steam Packet Company. When I spoke to Visit IOM they were unable to tell me how much commission they would receive from me booking...
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Trusted Customer
Feefo Verified
7 years ago
Website well managed and easy to use for bookings.
Booking for the Pie and Mash Train was simple and the website was full of information and easy to follow. Excellent communication. Highly recommended.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Visit IOM:
Easy to deal with.
Easy booking and paying for holiday. Proof will be in the pudding in two months time ...
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Trusted Customer
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Banbury UK
7 years ago
What Trusted Customer said about Visit IOM:
Great value for money
Prompt service and speedy delivery recieved card in plenty of time to travel and seemed great value for money
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