Excellent service from confirming receipt of my e-mail enquiry to receipt of Visa.
Date of purchase: 04/24/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Visa Cuba:
To say i am disappointed is an understatement. I applied for 2 visa,s , 1 for my wife and the other for myself. I began with completing my application details followed by my wife,s.
We only recieved...
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Rosanna
Visa Cuba
8 years ago
Thank you for taking the time to leave your feedback. We are sorry you hear that you were not satisfied with our service though are glad that you appreciated our prompt replies to your emails and our phone conversation with you. As explained in this exchange, you received one visa (for your wife) because you only completed one visa application and paid for one visa. We can see in the system that your own visa application was abandoned several times. There were no issues with our website at that time but we apologise if the application process was not clear to you. I can see that you received a purchase confirmation email that mentions you ordered one visa. Unfortunately, as you did not inform us that you also needed a visa until your wife’s had already been delivered, we had to send your visa separately which is why you had to pay for international delivery again. We are sorry that you are disappointed but hope you enjoy your trip to Cuba.
Date of purchase: 05/11/2018
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Trusted Customer
8 years ago
A big thank you to Visa Cuba, I made a mistake on my visa application, I emailed them straight away and within minutes I received an email from them to say that they had received my email and...
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