Only concern I have is the amount of time it takes in settling claim once made, had to chase a number of times
Francesca
Muddy Paws
9 years ago
Dear Mr Silvey,
Thank you for your feedback. Did you let us in the office know that you were claiming? We can investigate any delays. It could be that the vet is taking too long to provide required claim information! Every case is different. If you email admin@vetsmedicover.co.uk then we can get to the bottom of it.
Many thanks, Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Having to ask for help claiming as I've never had a pet before they were v...
Having to ask for help claiming as I've never had a pet before they were very helpful and told me how to fill in the forms.
Vetsmedicover is a wonderful family feel insurance company for our dog Bud
Vetsmedicover is a wonderful family feel insurance company for our dog Bud a male rottweiller. Our dear old Tyson was very poorly in his latter years and needed medications and vets visits,...
Read more
Francesca
Muddy Paws
9 years ago
Dear Mrs Reboe,
Thank you very much for friendly feedback.
Do let us know if you need anything.
All the best,
VetsMediCover
Francesca
Muddy Paws
9 years ago
:) Thanks again! Do follow us on social media if you are into that sort of thing!
Fortunately we have only had to claim once, and there was no problem and everything went through smoothly. My call was dealt with smoothly and politely. First
My recent claim has been dealt with efficiently and without problem.
Francesca
Muddy Paws
9 years ago
Dear Ann,
Thank you so much for leaving feedback! Do follow us on Facebook or on our blog site! We would love to hear more from you. If you need anything then email, admin@vetsmedicover.co.uk.
No problems from start to now, we had a claim for surgery and everything we
No problems from start to now, we had a claim for surgery and everything went just fine.
Francesca
Muddy Paws
9 years ago
Dear Vera, I see you have re-rated us, that is very kind. Glad everything went well! Please do let us know how we can help you further on admin@vetsmedicover.co.uk.
Excellent value for money, always paid vets direct, no issues as of yet.
Francesca
Muddy Paws
9 years ago
Fantastic to hear! Thank you for your review. Do keep in touch and let us know how we can help you. Thanks very much, Team VetsMediCover
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Trusted Customer
Feefo Verified
Wolverhampton
9 years ago
What Trusted Customer said about Muddy Paws:
As a new pet owner i found using vets medi cover very easy to communicate w...
As a new pet owner i found using vets medi cover very easy to communicate with ..1 single phone call sorted out my new puppys vets bill
Francesca
Muddy Paws
9 years ago
Fantastic to hear! Do let us know if we could do anything to improve your experience on admin@vetsmedicover.co.uk! Thank you for your review, Team VetsMediCoverhttps://www.facebook.com/vetsmedicover
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Trusted Customer
Feefo Verified
9 years ago
Excellent service by VetsMediCover
nice and easy process and quick payout
Francesca
Muddy Paws
9 years ago
Great to hear! Let us know if you need anything on admin@vetsmedicover.co.uk.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback. Did you let us in the office know that you were claiming? We can investigate any delays. It could be that the vet is taking too long to provide required claim information! Every case is different. If you email admin@vetsmedicover.co.uk then we can get to the bottom of it.