Easy to renew insurance. Good price. Fortunately I have not had to use cover.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are pleased to hear our Renewal process is easy and at a good price. We hope you do not need to use the Policy anytime soon as this means your Pet is fit and well. Should you need us at all, please call the Admin Team on 0121 308 8685 who will happily assist you further, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Very helpful
There was a real person on the end of the phone and they answered queries really well
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear one of our real people answered any questions you had. Should you need us again, please call the Admin Team on 0121 308 8685 who will happily assist you further, kind regards VetsMediCover
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SM
Seana Mulligan
Feefo Verified
5 years ago
What Seana Mulligan said about Muddy Paws:
very prompt
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are always happy to hear Claims are settled promptly as this time can be stressful enough for our Pet Owners. We hope your Pet has made a full recovery. kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
We maid a claim, they paid, can't complain
We had to make a claim for our cat last year, and were very happy with the calims handling process. Overall, we went for a really comperhensive coverage and find the service to be good and reasonably...
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Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear that our Claims Team handled your Claim smoothly. We do now offer a First Vet service, the details of this were included with your Renewal Documents, whilst we hope you do not need to use this it may be of assistance in future. If we can be of any assistance please do not hesitate to contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
Trusted Customer
5 years ago
Thank you for responding. I was no aware of the First Vet service, so my comment above is unfair. If you could improve your payment system e.g so we can pay annually online rathe than having to ring, that would be awesome. Otherwise, we’re super happy with our cover.
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PK
Patricia Kenna
Feefo Verified
Newry
5 years ago
What Patricia Kenna said about Muddy Paws:
Extremely helpful and friendly to talk too, when I had to phone.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We do like to hear our Team are friendly and helpful, if we can be of any assistance in future, please do not hesitate to call us, kind regards
VetsMediCover
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BH
Beverley Harry
Feefo Verified
South Wales
5 years ago
What Beverley Harry said about Muddy Paws:
Sadly needed a claim dealt with promptly and professionally 2nd pup covered
Excellent would highly recommend prompt and professional claim dealt with sensatively and quickly. Just insured my second Bernese so impressed with the cover and price
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear your Claim was dealt with professionally and promptly. We are even happier to hear you have Insured another family member with us as you have been so impressed with our cover. We hope that both Pets are fit and well and that you will not need us too much in future. If we can be of any assistance, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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AV
Adrian Venour
Feefo Verified
5 years ago
What Adrian Venour said about Muddy Paws:
Insurance? Not quite!
I requested a claim form about six months ago by email. No response whatsoever,.
What use is insurance if they ignore your request for a claim form.
One star only because I cannot give less than one....
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Admin
Muddy Paws
5 years ago
I am sorry to hear of your recent experience. I have contacted our Claims Team, they settled a Claim back in June 2020 for you and have not received any further requests. Our Claims Team will happily assist you further, please call them on 0330 134 8112 selecting option 2 and they will email you a Claim form and even though it is a few months ago they will still assess the Claim for you. kind regards VetsMediCover
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AP
Andrew Parkinson
Feefo Verified
5 years ago
What Andrew Parkinson said about Muddy Paws:
Just auto renewed!
I didn't have any experience of the service it just renewed! I can't explain any more because I didn't interact with anyone!
Admin
Muddy Paws
5 years ago
Thank you for our review. We appreciate your Policy has auto renewed and you have had no cause to contact us, if we can be of any assistance in future please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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DS
Diane Serlin
Feefo Verified
5 years ago
What Diane Serlin said about Muddy Paws:
Always handle my claims quickly and efficiently
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear that Claims are handled quickly and efficiently and hope your Pet is back to full health. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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PB
Paul Bradshaw
Feefo Verified
Market Harborough
5 years ago
What Paul Bradshaw said about Muddy Paws:
Compassionate, knowedgeable excellence
From the first call to the last correspondence- superb level of customer service. Knowledgeable friendly compassionate advisers. We did very little other than pay the excess!
Would not use any other...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is fantastic to hear our Team were knowledgeable, friendly and compassionate when you needed us. More importantly we are delighted to hear your Dog is back to her full active self. We do hope you do not need us again anytime soon, but please do not hesitate to get in touch if we can be of any further assistance, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
