Had to chase them to process the claim, made the claim begin of November, only got payment into account this week 12 weeks later
Admin
Muddy Paws
4 years ago
Thank you for your review. We are so sorry it took so long for your Claim to be assessed and paid. We have contacted our Claims Team for further information and will contact you directly once we have received a response. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Awful
Insurance doubled every year and completely stuck with them because of existing medical conditions. First year was cheap but just get so expensive. Long time for claims to complete too
Admin
Muddy Paws
4 years ago
Thank you for your review, although we are sorry to receive your comments. Premiums are set by the underwriter and previous claim settlements will be taken into account. We note that claims totalling over £13,000 have been paid out since your initial policy start-date in 2019. As your policy provides lifetime cover, this enables you to continue to claim for any ongoing treatment for a condition covered under your policy. Lifetime policies are the most expensive types of cover for this very reason. We do offer lower cover plans and would be happy to discuss these with you. If you wish to know more about these, then please call our customer service team on 0121 308 8685 or email admin@vetsmedicover.co.uk. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Great service easy to use great price so convenient
Easy to amend time of reorder
Decent price
Updated when delivery due
Perfect
So easy
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear you find our service easy to use. If we can be of any assistance please do not hesitate to contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
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KW
Karen Wildgoose
Feefo Verified
4 years ago
What Karen Wildgoose said about Muddy Paws:
always efficient and helpful
Admin
Muddy Paws
4 years ago
Thank you for our 5* review, we are thrilled to hear we are efficient and helpful. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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MK
Martina Kennedy
Feefo Verified
4 years ago
What Martina Kennedy said about Muddy Paws:
Easy to use claims easy aswell
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear that you find us easy to use but do hope you do not need us again too soon as this means your Pet is fit and well. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Truthful.
Everything went as it should.
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are happy to hear everything went as it should. Please call the Admin Team if you require any assistance in future, kind regards VetsMediCover
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AJ
Agnieszka Jensen
Feefo Verified
4 years ago
What Agnieszka Jensen said about Muddy Paws:
Always pay timely and never had a problem getting fees back
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are always happy to hear that Claims are settled without any problems. We hope your Pet is fit and well, if we can be of any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
4 years ago
Good service and paid all claims
The service is good and they have paid up on all my claims, however they are very expensive
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are pleased to hear you are happy with our service and Claims have been settled. We do hope your Pet is fit and well but should you need us at all in future please do not hesitate to contact us, kind regards VetsMediCover
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AC
Allan Cameron
Feefo Verified
4 years ago
What Allan Cameron said about Muddy Paws:
Very happy with the service and communications
Very happy with the service and communications.
Good price and value for money
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are happy to hear we offer value for money and you are happy with our services. If we can be of any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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DW
Deborah Webb
Feefo Verified
4 years ago
What Deborah Webb said about Muddy Paws:
A rare thing - a company with integrity.
Renewed for the first time, after a successful initial year. The premium had gone up, but on further research, nobody else could touch these people for the cover they give. Some two weeks after...
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Admin
Muddy Paws
4 years ago
Thank you for our 5* review and your kind words. We are sorry that an error occurred but were more than happy to rectify it, especially as it meant a lower Premium than originally quoted. We do hope you do not need us anytime soon but please do call our Admin Team on 0121 308 8685 if we can be of any assistance in future. Kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
