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Usborne Reviews | Customer Service Reviews for https://www.feefo.com/reviews/usborne | Feefo

Displaying all 1,528 reviews

Trusted Customer

Feefo Verified

4 years ago

Very slow shipping

Shipping time was incredibly slow. Books did not arrive in time. (They were gifts). When I contacted customer service after 5 days mthey said they had been dispatched and would be with me the...

Lisa

Usborne

4 years ago

We're sorry to hear you were disappointed with the speed of your delivery. Our website states that delivery within the UK is usually within 5 working days and I believe your parcel arrived on day 5. Unfortunately when you spoke to our Customer Service team they understood that the parcel had been despatched by our courier, however it had arrived at the depot after the delivery drivers had left the depot so was out for delivery the next available day. We apologise for the confusion and hope this explains the delivery process for your parcel. Lisa

Date of purchase: 06/01/2021

Trusted Customer

Feefo Verified

4 years ago

Fantastic.

Kimberley is a wonderful representative, the children love their books.

Product reviews

Date of purchase: 05/31/2021

Trusted Customer

Feefo Verified

4 years ago

Jessica McClure is a fantastic organiser!

A fantastic book ! Jessica knows how to sell a book and was very polite and knowledgeable. She helped me a lot!! Couldn't thank her enough! I will definitely be buying more

Product reviews

Date of purchase: 05/27/2021

Lama Alsalem

Feefo Verified

4 years ago

What Lama Alsalem said about Usborne:

Customer satisfaction

Excellent quality my customers love it!!😍😍😍

Product reviews

Date of purchase: 05/13/2021

Karen Calvert

Feefo Verified

Manchester

4 years ago

What Karen Calvert said about Usborne:

Outstanding service.

Claire Anderson went the extra mile to help my choice and transaction. 🤩💐

Product reviews

Date of purchase: 05/13/2021

Stacey Bradshaw

Feefo Verified

Plymouth

4 years ago

What Stacey Bradshaw said about Usborne:

I’m an usborne organiser

Always there to help

Product reviews

Date of purchase: 05/27/2021

Bev Rae

Feefo Verified

4 years ago

What Bev Rae said about Usborne:

Quick and easy

Easy to co-ordinate around ordering the books I wanted. Quick efficient service and updated me on books out of stock.

Date of purchase: 05/26/2021

Paul Wakelin

Feefo Verified

4 years ago

What Paul Wakelin said about Usborne:

Fantastic service

Had an issue with missing parcel, resolved very quickly. Good all round experience, buying, deliver was quick and good customer service.

Product reviews

Date of purchase: 05/07/2021

Milada Pajerová

Feefo Verified

4 years ago

What Milada Pajerová said about Usborne:

The books are really good and enjoyable. Our daughter loves them.

The content of delivery arrived safely but the box was torn and one box inside was open. I would prefer to have the content in a bubble foil or a plastic bag to prevent it from looking in or getting...

Product reviews

Date of purchase: 05/12/2021

Janine Walkden

Feefo Verified

4 years ago

What Janine Walkden said about Usborne:

Outstanding!

This is the second time I purchased through Teri and she is marvellous! Great customer service and always has the right advice!

Product reviews

Date of purchase: 05/24/2021

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