Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Usborne Reviews

https://usborne.com
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

277

23

3

2

6

311

ratings over the past year

Displaying all 1,356 reviews
Trusted Customer
4 years ago
Date of purchase: 04/24/2021
You could send me all the books I ordered and paid for instead of just sending one with a receipt inside showing three had bee delivered when there was only one book .
Merchant Logo
Lisa
Usborne
4 years ago
I'm so sorry to hear about this problem. Please do email orders@usborne.com and our customer services team will look into this for you. Lisa
0
Share
Trusted Customer
4 years ago
Date of purchase: 04/24/2021
Fabulous service, fabulous books, the recipient is thrilled! **
The recipient was thrilled with his book delivery. Will definitely purchase from here again!
Product reviews

0
Share
JW
Janine Walkden
4 years ago
Date of purchase: 04/09/2021
Uploaded media
What Janine Walkden said about Usborne:
Brilliant service!
Absolutely brilliant service. I was advised by the lovely Teri on which books would be suitable for my little boy and she was spot on, he loves it. Will be purchasing again!
Product reviews

0
Share
NC
Nicola Collis
4 years ago
Date of purchase: 04/20/2021
What Nicola Collis said about Usborne:
Problems but sorted out
The book I ordered did not arrive but the agent whose page I had ordered through chased it up for me. I have now received the book and a refund of the postage. Unfortunately this was a birthday...

Read all
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 04/09/2021
Prompt delivery, good packaging. Product was fantastic value for money - an amazing offer!
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 04/22/2021
Excellent service
Absolutely excellent service from Freya at little Lothian bookshop, I didn’t know what to buy for my nieces and nephew and she was great at making recommendations
0
Share
VD
Vicky Worrell Dearing
4 years ago
Date of purchase: 04/05/2021
What Vicky Worrell Dearing said about Usborne:
Never recieved this item
Rubbish! Not recieved
Merchant Logo
Lisa
Usborne
4 years ago
I'm so sorry you have not yet received your book. I checked with our customer services and it seems your address was incomplete. Someone from customer services will be contacting you today to sort this out. Lisa
VD
Vicky Worrell Dearing
4 years ago
Wow, wow, wow. Got a phone call from a lovely lady. All sorted. Book has arrived and its great. Great quality too. Havent had customer service like this in probably 20 years. Will recommed to everyone now. Thank yiu so much.
Merchant Logo
Lisa
Usborne
4 years ago
Thanks so much for letting us know - that's made my day! And I'm glad you like the book too. Thank you. Lisa
0
Share
HP
Harj Pal
Scunthorpe
4 years ago
Date of purchase: 04/20/2021
What Harj Pal said about Usborne:
Absolutely love them
So accurate perfect quality books
Product reviews

0
Share
SC
Susan Clarke
Bolton
4 years ago
Date of purchase: 04/20/2021
What Susan Clarke said about Usborne:
Brilliantly brought to life
Fantastic books bringing stories to life. My granddaughters loved them both. Excellent value for money and superb quality. Keep up the good work 👍
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 04/18/2021
Very good service - easy to use website and fast delivery. Used an independent advisor and was able to offer advice on stock
Product reviews

0
Share
Not received a review invite?
About Usborne
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.
Read all
02074302800
83-85 Saffron Hill, London, EC1N 8RT, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Usborne
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.