Curvy Kate Reviews

Hi there, Thank you for your honest and detailed feedback. We are very sorry to hear that you have had such major issues with our products. Trading Standards state that the average lifespan for a bra is 6 months, when cared for properly (hand wash, line dry, and worn in rotation with a number of other bras after being properly fitted), so any faults within this time of the order being placed can be refunded accordingly. In order for us to assist further, please contact us via email or live chat about this matter. Our contact details can be seen here if needed: https://www.curvykate.com/pages/contact-us. At that stage, we would kindly request you to provide us with clear pictures of the faulty item in question laid flat on a surface along with pictures of its internal tags. Hope to hear from you soon. Best Wishes, Curvy Kate Team

Hi there, Thank you for your feedback. Sorry to hear that the items purchased did not offer the fit expected. Bra fitting can be tricky and we always recommend having a new fitting every 6 months as our bodies are constantly changing. There can also be differences in fit between sizes and styles which just complicates things even more! If you're unsure of sizing or need help finding the perfect fit, please do not hesitate to reach out to our Bra Expert: https://us.curvykate.com/pages/virtual-bra-fitting We regrettably are unable to cover returns for customers outside of the UK, however for those based in the US we usually recommend using USPS which charges up to $30.00, based on the service used. This is the method many of our US customers choose to use. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience. Best Wishes, Curvy Kate Team

Hi there, Thank you for your review. We are sorry to hear the item purchased was not as expected. We do stock a huge range of brands that inevitably will vary in the way they fit, and what works for one person may not fit another due to our individual breast shapes and sizes. If you need any help finding the perfect fit please don't hesitate to contact our Bra Expert: https://us.curvykate.com/pages/virtual-bra-fitting. Unfortunately, we are unable to re-imburse postal charges used to return items to us. If you've ordered using PayPal, you could be eligible for a reimbursement on postal charges used to return your order to us through PayPal directly. The amount reimbursed, and if the service is available, depends on your country and currency – this can be up to $30 USD for US orders and €40 for Europe orders. Return Shipping on Us must be activated on your PayPal account before requesting a returns postal charge refund from PayPal. To activate the service, click here: https://www.paypal.com/us/webapps/mpp/returns. Please also note, the PayPal returns reimbursement programme ends on 27th November 2022. After this date PayPal will no longer accept returns refund requests. Best Wishes, Curvy Kate Team