How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,162 reviews

Anne Wilson

Feefo Verified

AUS

2 months ago

What Anne Wilson said about Urban Brew:

Not Bad 😁

👍

Ivan

Urban Brew

2 months ago

Thank you so much for the perfect score, Anne! Really appreciate you support. 😊☕-Ivan

Trusted Customer

Feefo Verified

2 months ago

Excellent Coffee Pods

Great prompt Delivery & I’m enjoying my Coffee pods Fantastic 💐😍

Ivan

Urban Brew

2 months ago

Thanks so much for the lovely review! We’re so glad your order arrived quickly and that you’re enjoying the coffee pods. We really appreciate your support. ☕❤️-Nicole

Ellen Woods

Feefo Verified

AUS

2 months ago

What Ellen Woods said about Urban Brew:

Great coffee

Awesome tasting coffee and quick delivery , great customer service

Ivan

Urban Brew

2 months ago

Thanks so much for the lovely review, Ellen! We’re so glad you’re enjoying the coffee and that your order arrived quickly. It means a lot to hear you’ve had a great experience with us. ☕❤️-Angelina

Trusted Customer

Feefo Verified

2 months ago

Good coffee fast delivery great service environmentally friendly

Ivan

Urban Brew

2 months ago

Thanks so much for the great review! We’re glad you’re enjoying the coffee, fast delivery and service. We really appreciate your support for our more environmentally friendly pods too. ☕❤️-Ivan

Robert Krygsman

Feefo Verified

AUS

2 months ago

What Robert Krygsman said about Urban Brew:

Great service and fast delivery.

Top notch! The chocolate cup was a nice surprise on my first order. Great coffee that has a fresh taste. We are hooked!

Ivan

Urban Brew

2 months ago

Thanks so much for the lovely review, Robert! We’re so glad you’re enjoying the fresh-tasting coffee and that the chocolate cup was a nice little surprise. Love hearing you’re hooked! ☕❤️-Nicole

Trusted Customer

Feefo Verified

2 months ago

Great product friendly service, prompt delivery & value for product quality

I have been amazed with the friendly response and rapidly of service with what has been my second order add to this the excellent quality of your product ( and the added benefit of supporting an...

Ivan

Urban Brew

2 months ago

Thanks so much for the lovely review, Colin! We’re so glad you’ve had such a great experience with us and that you’re enjoying the quality, value and service. It means a lot to have your support as an Aussie company. ☕❤️-Angelina

Tony Wright

Feefo Verified

AUS

2 months ago

What Tony Wright said about Urban Brew:

Perfect service

Excellent service as always.

Ivan

Urban Brew

2 months ago

Thanks so much for the lovely review! We’re so glad you’ve continued to have a great experience with us. 😊☕-Ivan

Ian Porteous

Feefo Verified

AUS

2 months ago

What Ian Porteous said about Urban Brew:

Top Service

The delivery time is awesome. Not uncommon to order one day and receive the next, and I'm considered regional. Always kept up-to-date with the order progress, from order received to est delivery...

Ivan

Urban Brew

2 months ago

Thanks so much for the amazing review! We’re thrilled to hear your orders have been arriving so quickly, especially to a regional area. We’re glad the updates and little quirky messages have made the experience even better. Gold standard is very kind of you to say, and we really appreciate your support. ☕❤️-Nicole

rob anderson

Feefo Verified

AUS

2 months ago

What rob anderson said about Urban Brew:

Very happy customer !

Quick and easy

Ivan

Urban Brew

1 month ago

Thanks so much for the lovely review! We’re so glad everything was quick and easy, and that you’re happy with your Urban Brew experience. ☕❤️-Angelina

Katherine AMBROZIAK

Feefo Verified

AUS

2 months ago

What Katherine AMBROZIAK said about Urban Brew:

1st class service

I had a problem with a burst bag of beans in my delivery. First contact and a replacement bag was here in a few days, with bonus cups thank you very much. Very impressed

Ivan

Urban Brew

1 month ago

We really appreciate you sharing this! We’re sorry the beans arrived damaged, but we’re so glad we could get a replacement out quickly and turn things around for you. Great to hear the bonus cups were a nice surprise too. ☕❤️-Ivan

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo