How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,159 reviews

Angus MacMillan

Feefo Verified

1 month ago

Ivan

Urban Brew

1 month ago

Thanks so much for the perfect score and support! 😊☕-Ivan

Jan Stanes

Feefo Verified

AUS

1 month ago

What Jan Stanes said about Urban Brew:

wonderful service and coffee

Love the coffee for a start and the service is wonderful . We live in a rural area and never have to wait more that a week for delivery .

Ivan

Urban Brew

1 month ago

That’s wonderful to hear! We’re so glad you’re loving the coffee and service, and that delivery has still been reliable for you in a rural area. We really appreciate your support. ☕❤️-Ivan

Linda

Feefo Verified

AUS

1 month ago

What Linda said about Urban Brew:

Gone back to Nespresso.

Coffee had little flavour even with 2 capsules. Waited over a week for delivery ( ****** Australia post). The guy in the videos is REALLY ANNOYING, looks like he has had one cup too many.

Ivan

Urban Brew

1 month ago

Thanks for sharing your feedback, Linda. We’re sorry to hear the coffee didn’t hit the mark for you, and we completely understand the delivery delay would have been frustrating too. For the best flavour from our pods, we recommend using the short shot setting, around 30-40ml, as this gives the best extraction. We’ve also sent you an email, as we want to make sure you’re happy no matter what. ☕❤️-Ivan

Leanne Crockford

Feefo Verified

AUS

1 month ago

What Leanne Crockford said about Urban Brew:

Delicious coffee

From order to delivery was 3 days, carefully packaged. We thought it was great. We ordered long, intensity 14, mint choc and chocolate and they are all delicious and fresh. We appreciated the...

Ivan

Urban Brew

1 month ago

This is so great to hear! We’re glad everything arrived quickly and safely, and that you’re enjoying such a good mix of flavours. Love that the coffee tips and rewards system have been helpful too. We’re thrilled to be your new go-to!☕❤️-Ivan

Carey Parsons

Feefo Verified

AUS

1 month ago

What Carey Parsons said about Urban Brew:

Thank you

Always received timely, and love the notes

Ivan

Urban Brew

1 month ago

That’s lovely to hear, thank you so much, Carey! We’re so glad your orders have been arriving on time and that the little notes are bringing a smile. We really appreciate your support. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Excellent, speedy delivery as promised , customer follow up in terms of degree of satisfaction also excellent. I would recommend as coffee is the best.

Ivan

Urban Brew

1 month ago

This is wonderful to hear! We’re so glad your order arrived quickly and that the follow-up made you feel looked after. Best coffee is a huge compliment, and we really appreciate the recommendation. ☕❤️-Ivan

Leonie Douglas

Feefo Verified

AUS

1 month ago

What Leonie Douglas said about Urban Brew:

Do not hesitate just order!!! You will not regret it.

Excellent service great communication. Great tasting coffee pods and never have to worry about running out of coffee now as we cannot buy pods to fit our machine locally.

Ivan

Urban Brew

1 month ago

This is fantastic to hear! We’re so glad the pods have been a great fit for your machine and that the subscription gives you one less thing to think about. Thanks for the lovely recommendation and for trusting us to keep the coffee coming. 😊☕-Ivan

Penny Wilson

Feefo Verified

1 month ago

Ivan

Urban Brew

1 month ago

Thank you so much for the perfect score, Penny! Really appreciate your support. ☕❤️-Ivan

Rick Stephenson

Feefo Verified

AUS

1 month ago

What Rick Stephenson said about Urban Brew:

This is my coffee break.

The reason being, I have only dealt with you by phone. Being, 91 years old. I found it easier. You’re Angelina. is an absolute joy to deal with. Whatever I asked she had an answer for..with help my...

Ivan

Urban Brew

1 month ago

This absolutely made our day. We’re so glad Angelina has been able to help make things easy over the phone and keep your coffee orders running smoothly. We’ll make sure she sees your kind words, because “a treasure” is pretty special. Thanks so much for your support, and we’re thrilled the mug brought a smile too. 😊☕-Ivan

Linda Gillon

Feefo Verified

AUS

1 month ago

What Linda Gillon said about Urban Brew:

Finding the right brew for me

Very impressed with the customer service. My first order wasn't as strong as I thought it might be, my fault. You sent me a free sample pack of 12s and 14s. Now about to place another order and...

Ivan

Urban Brew

1 month ago

Linda, we’re so glad we could help you find the right strength! #14 is a great choice if you like a stronger brew, and it’s lovely to hear the samples helped narrow it down. Thanks for giving us another go. ☕❤️-Ivan

Linda Gillon

1 month ago

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo