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Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,151 reviews

Trusted Customer

Feefo Verified

1 month ago

Excellent Coffee

Great service best coffee brew 14, what's not to like. No more Nespresso for me .

Ivan

Urban Brew

1 month ago

This is brilliant to hear! We’re so glad #14 has become your go-to brew and that the service has hit the mark too. No more Nespresso is a pretty big compliment, and we’re very happy to have you with us. 😊☕-Ivan

Trusted Customer

Feefo Verified

1 month ago

Great Website & timely service.

Timely service and 10 out of 10 website, extremely easy for us to manage our subscription and we love the coffee.

Ivan

Urban Brew

1 month ago

A 10 out of 10 website? We’ll happily take that! We’re so glad managing your subscription has been simple, your orders have been arriving on time, and the coffee is going down well too. ☕❤️-Ivan

Paul Morrissey

Feefo Verified

AUS

1 month ago

What Paul Morrissey said about Urban Brew:

Perfection

We have been ordering Urban Brew pods for at least 5 or 6 years. The flavour is great the service is the best possible. When we travel where we don't have a pod machine we put our 120 per month...

Ivan

Urban Brew

1 month ago

This means so much! We’re incredibly grateful you’ve been with us for so long, and it’s wonderful to hear the coffee, value and service have kept hitting the mark. Love that the subscription works around your travels too - coffee should be easy, even when life isn’t always in one place. 😊☕-Ivan

Andrew

Feefo Verified

AUS

1 month ago

What Andrew said about Urban Brew:

Good coffee, annoying marketing

Good coffee and fast postage. A bit too much spam after purchase. Also a bit too much marketing preachiness/arrogance for a company that doesn't put a roasting date on their coffee.

Ivan

Urban Brew

1 month ago

Thanks for the honest feedback. We’re glad you’re enjoying the coffee and fast postage, but we’re sorry the emails and marketing felt like too much after your order. That’s fair feedback, and we’ve shared it with the team. We also understand your point about roasting dates. We roast and pack regularly so the coffee leaves us fresh, but we appreciate that clearer information on the packaging would be helpful. 😊☕-Ivan

Cassandra Cook

Feefo Verified

AUS

1 month ago

What Cassandra Cook said about Urban Brew:

Awesome coffee at a great price

Excellent

Ivan

Urban Brew

1 month ago

Love hearing this, Cassandra! We’re so glad you’re enjoying the coffee and finding it great value too. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Coffee is life

Coffee is Life Urban Brew is the best Their coffee makes me want to get up in the morning The service is top notch

Ivan

Urban Brew

1 month ago

Now that’s our kind of morning motivation! We’re so glad the coffee helps get the day started and that the service has hit the mark too. Thanks for the awesome review. 😊☕-Ivan

Sharon Burns

Feefo Verified

1 month ago

Ivan

Urban Brew

1 month ago

Thank you so much for the perfect score, Sharon! Really appreciate your support. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Refreshing!

Excellent communication and thoughtful customer service. This is 'refreshing' as were the excellent coffee pods. Did I mention customer service? Just want to say it again - excellent!

Ivan

Urban Brew

1 month ago

This is wonderful to hear! We’re so glad the communication and customer service felt refreshing, and even happier the coffee pods hit the mark too. We’ll gladly take the extra shout-out for the service! ☕️🙌-Ivan

Benoit Gaudreault

Feefo Verified

1 month ago

Ivan

Urban Brew

1 month ago

Thank you so much for the 5-stars, Benoit! Really appreciate the support. 😊☕-Ivan

Phi Theodoros

Feefo Verified

AUS

1 month ago

What Phi Theodoros said about Urban Brew:

Delish, sustainable, local and subscribe-able.

Great coffee, quick delivery. Just signed up for more, be interesting to see how many we go through per month. 😂☕️ Love the choc waffle cups too! Such a nice late night treat with a mint choc pod.

Ivan

Urban Brew

1 month ago

This is so good to hear! We’re glad the coffee, quick delivery and subscription have all hit the spot. Sounds like the monthly pod count might be a delicious little experiment. And choc waffle cups with a mint choc pod? Elite late-night treat. 😊☕-Ivan

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