Freight company sent my ceiling fan to Hobart instead of Northcote. I was supposed to get it on 9th Feb received this week on Tuesday. After numerous descussions with the freight company firstly...
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Vanessa
Universal Fans
2 years ago
Hi there,
Thanks for your feedback and we’re very sorry to hear this. Our courier service is generally very fast and seamless and luckily for us and our customers, it’s not often we hear this sort of thing. We would have happily liaised with the courier on your behalf however, we were unaware this was happening unfortunately. We’ll be raising this incident with our courier representative for a coaching and training opportunity to try and minimise any further occurrences moving forward. Thanks again for your feedback and please let us know if you require anything else as we’re only too happy to assist.
Regards,
The team at Universal Fans
Date of purchase: 02/08/2024
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SB
Silver Gum Building
Feefo Verified
2 years ago
What Silver Gum Building said about Universal Fans:
Best price, fast postage and excellent communication.
Product reviews
Date of purchase: 02/01/2024
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JG
James Green
Feefo Verified
2 years ago
What James Green said about Universal Fans:
Quick turnaround good price and would buy again as well as recommend
Product reviews
Date of purchase: 01/15/2024
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BF
Barrie Fitchett
Feefo Verified
2 years ago
What Barrie Fitchett said about Universal Fans:
Customer service was great - product (Run on Timer) does not work
Date of purchase: 01/22/2024
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Russell Oslington
Feefo Verified
2 years ago
What Russell Oslington said about Universal Fans:
Reasonably quick delivery to the regional area I live in,.
It was a good price for it's size & power.
The fan is quite effective, draws plenty of air & is nice & quiet - it's set up in the roof...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.